Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is the quintessential service for businesses that demand uninterrupted network performance. This one-year extended service is specifically designed to deliver proactive management and support, enabling your organization to focus on its core objectives without the stress of potential network disruptions. The comprehensive suite of features that ResponsePLUS offers ensures your network performance is always at its peak, safeguarding your operational integrity.

• Proactive Network Monitoring: Experience continuous, remote monitoring of your network. Issues are identified and resolved before they can disrupt your operations, giving you peace of mind.
• Incident and Problem Management: Leverage expert incident management and problem resolution to ensure minimal downtime and disruption. Our team is dedicated to keeping your network running smoothly.
• Technical Support and Updates: Enjoy proactive change and configuration management along with regular software updates and upgrades, ensuring your system is always optimized for performance.
• Advanced Parts Replacement: With our Next Business Day parts replacement service, you can quickly get back on track, minimizing interruptions to your business operations.
• Real-time Access to Network Health: Utilize the Extreme Networks Managed Services Gateway for real-time visibility into your network’s performance, health, and security—complete with standardized reports and saved configurations.

Technical Details

• Service Type: Managed Services ResponsePLUS
• Service Duration: 1 Year
• Support Features: Email support, advanced parts replacement, and operational software updates
• Management: Dedicated managed services account manager
• Service Location: Service Depot for efficient handling

How to Install

Getting started with Extreme Networks ExtremeWorks Managed Services ResponsePLUS is simple:

1. Purchase the service through an authorized Extreme Networks distributor.
2. Upon purchase, you will be assigned a dedicated managed services account manager who will coordinate the initial setup.
3. Configure your network settings according to the guidelines provided by your account manager.
4. Integrate with the Extreme Networks Managed Services Gateway for real-time monitoring and management.
5. Schedule regular review sessions with your account manager to ensure optimal performance and address any concerns.

Frequently Asked Questions

• What is included in the ExtremeWorks Managed Services ResponsePLUS? This service encompasses proactive monitoring, incident management, technical support, operational software updates, and advanced parts replacement.
• How quickly can I expect parts replacement? Parts replacement is provided with a Next Business Day service response time, ensuring minimal downtime.
• Can I access my network’s health reports anytime? Yes, you have real-time access to your network's performance, health, and security through the Extreme Networks Managed Services Gateway.
• Is there a dedicated support team for my service? Absolutely! Each customer is assigned a dedicated managed services account manager for personalized support and oversight.
• What happens if I encounter a network issue outside business hours? The service offers around-the-clock monitoring to proactively identify and resolve issues, ensuring your business remains operational.