Description
Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS - an essential service designed for businesses aiming to bolster their network reliability and operational efficiency. This extended service plan encompasses a wide range of features tailored to ensure your network consistently performs at its best while significantly reducing downtime. With proactive monitoring and dedicated support, you can concentrate on your core business functions while we expertly manage your network requirements.
- Continuous Proactive Monitoring: Benefit from 24/7 remote network monitoring that identifies and resolves potential issues before they impact your operations, ensuring your systems run smoothly and efficiently.
- Incident and Problem Management: Our managed services incorporate robust incident management and problem resolution processes, guaranteeing a swift response to any issues that may disrupt your business continuity.
- Operational Software Updates and Upgrades: Stay protected against vulnerabilities with regular software updates and upgrades that enhance your network's performance and security posture.
- Advanced Parts Replacement: Enjoy peace of mind with our Next Business Day Advanced Parts Replacement service, which ensures that any necessary parts are replaced promptly to minimize disruption to your operations.
- Dedicated Account Management: Each client is paired with a dedicated managed services account manager who conducts scheduled review sessions to provide ongoing support and valuable insights into your network's health.
Technical Details
- Service Type: Managed Services ResponsePLUS
- Service Duration: 1 Year
- Support: Email support available
- Service Depot: Convenient location for parts service
- Response Time: Next Business Day for parts replacement
How to Install
The installation of the ExtremeWorks Managed Services ResponsePLUS is simple and user-friendly. Follow these steps:
- Purchase the service and obtain your service confirmation.
- Contact your dedicated managed services account manager to initiate the onboarding process.
- Ensure your network infrastructure is compatible with the offered services.
- Schedule an initial assessment and configuration setup session to align the service with your specific needs.
- Access the Extreme Networks Managed Services Gateway for real-time monitoring and management tools.
- Start enjoying enhanced network reliability and proactive support!
Frequently Asked Questions
- What does the ExtremeWorks Managed Services ResponsePLUS include? It includes continuous remote monitoring, incident management, software updates, advanced parts replacement, and dedicated account management.
- How long is the service duration? The service is provided for a duration of 1 year, ensuring ongoing support and maintenance.
- What is the response time for parts replacement? Parts replacement is guaranteed within the Next Business Day, minimizing downtime.
- Is there email support available? Yes, email support is included, facilitating efficient communication and issue resolution.
- How will I know the health of my network? The Extreme Networks Managed Services Gateway provides real-time access to network health, performance metrics, and security issues.
Customer reviews
Showing - Of Reviews