Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is your ultimate solution for comprehensive and proactive management of network infrastructures. Designed for organizations that prioritize reliability and efficiency, this extended service ensures that your network operates smoothly, allowing you to concentrate on your core business activities while we expertly manage the technical complexities. With an unwavering commitment to excellence, ResponsePLUS offers essential support, optimization, and security resources that enhance your network performance.

• Proactive Network Monitoring: Experience peace of mind with continuous remote monitoring of your network. Our advanced systems identify potential issues before they escalate into major disruptions, ensuring the stability of your operations.
• Expert Technical Support: Gain access to specialized assistance from our dedicated Network Operations Center (NOC) engineers, available 24/7 to address any technical inquiries or concerns you may have.
• Advanced Parts Replacement: Enjoy swift parts replacement services that minimize downtime. In the event of hardware failures, our rapid response ensures that your network continues to function seamlessly.
• Operational Software Updates: Keep your network secure and performant with regular software updates and upgrades. This feature is crucial for maintaining the integrity of your systems and protecting against vulnerabilities.
• Personalized Account Management: Benefit from a dedicated managed services account manager who conducts regular review sessions to ensure that the services provided align with your business needs and objectives.

Technical Details of the Product

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS includes:

• 24/7 remote network monitoring
• Incident and problem management
• Proactive change and configuration management
• Access to the Extreme Networks Managed Services Gateway
• Comprehensive inventory database and standardized network reports

How to Install

Installing the ExtremeWorks Managed Services ResponsePLUS is a simple and streamlined process. Follow these steps to get started:

1. Contact your Extreme Networks account representative to initiate the service agreement.
2. Ensure that your network devices are covered under the ResponsePLUS plan.
3. Provide necessary access credentials for remote monitoring capabilities.
4. Coordinate with your designated account manager to schedule a kickoff meeting.
5. Once the service is activated, you will receive access to the Managed Services Gateway for real-time insights and monitoring.

Frequently Asked Questions

• What is the duration of the ExtremeWorks Managed Services ResponsePLUS? The service is offered on a yearly basis, with options for renewal available upon expiration.
• How does proactive monitoring work? Our team continuously monitors your network for anomalies, collects data on device events, and analyzes this information to mitigate potential issues before they impact your operations.
• What kind of support can I expect with this service? Clients will receive 24/7 support through telephone and web access to our NOC, where our engineers are on standby to assist with any product-related questions or problems.
• Can I customize my service plan? Yes, our managed services are flexible and can be tailored to meet the unique needs of your organization. Your assigned account manager will work with you to ensure your requirements are addressed.
• Is there an additional cost for parts replacement? Parts replacement is included in the service, ensuring that any necessary hardware is swiftly replaced without incurring additional charges.