Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is the ultimate solution for businesses seeking top-notch network reliability and performance. This extended service plan, lasting for one full year, provides comprehensive support designed to ensure your network operates seamlessly, allowing you to focus on what matters most—your business. With a wealth of proactive and reactive support features, ResponsePLUS guarantees uninterrupted operations, backed by 24/7 monitoring and expert assistance.

• Continuous Proactive Monitoring: Enjoy peace of mind with round-the-clock remote network monitoring. The ExtremeWorks Managed Services ResponsePLUS identifies and addresses potential issues before they disrupt your business, ensuring your network remains operational at all times.
• Expert Incident Management: Benefit from our dedicated Network Operations Center (NOC) team, available at any time to manage incidents efficiently. Highly trained support engineers evaluate network events and take immediate action to restore normal operations, minimizing downtime.
• Comprehensive Change Management: Stay ahead with proactive change and configuration management. Our service ensures your network is always optimized and up-to-date through operational software updates and necessary upgrades, enhancing overall performance.
• Advanced Parts Replacement: Experience swift hardware replacement with our advanced parts replacement guarantee. If any hardware component fails, ResponsePLUS ensures quick handling of replacements, significantly reducing downtime and maintaining business continuity.
• Real-Time Network Insights: Gain access to the Extreme Networks Managed Services Gateway, providing real-time visibility into your network's health and performance. With saved configurations and an inventory database, managing your network becomes simpler and more efficient.

Technical Details of Product

• Service Type: Managed Services ResponsePLUS
• Duration: 1 Year
• Support Hours: 24/7 (24 hours a day, 365 days a year)
• Included Services: Remote monitoring, incident and problem management, configuration management, operational software updates, advanced parts replacement.
• Account Management: Dedicated account manager included

How to Install

Installing the ExtremeWorks Managed Services ResponsePLUS is a straightforward process:

1. Contact your Extreme Networks representative to initiate the service agreement.
2. Upon agreement, a designated account manager will be assigned to your account.
3. Schedule an initial review session with your account manager to assess your network requirements.
4. Access the Managed Services Gateway to set up your real-time monitoring parameters.
5. Enjoy continuous support and proactive monitoring from the NOC team.

Frequently Asked Questions

• Q: What does the ResponsePLUS service include?
  A: The ResponsePLUS service includes 24/7 remote network monitoring, incident management, configuration management, operational software updates, and advanced parts replacement.
• Q: How quickly can I expect parts replacement?
  A: Advanced parts replacement is designed to minimize downtime. You can expect prompt delivery of replacement parts based on your service agreement.
• Q: Is support available on weekends and holidays?
  A: Yes, our NOC support team is available 24/7, including weekends and holidays, to assist you with any network issues.
• Q: Can I customize the service based on my needs?
  A: Yes, our services can be tailored to meet the specific needs of your business. Discuss your requirements with your designated account manager to create a customized plan.
• Q: What happens if there is a critical network issue?
  A: Our proactive monitoring allows us to identify critical issues before they affect your business. In such cases, our NOC team will take immediate action to restore service, including operational software updates and hardware replacement if necessary.