Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

Experience unmatched reliability and efficiency for your network with the Extreme Networks ExtremeWorks Managed Services ResponsePLUS. This extended service plan has been expertly crafted to provide businesses with proactive monitoring, incident management, and comprehensive technical support, ensuring your network operates at its peak performance throughout the entire year.

• Continuous Proactive Monitoring: Enjoy 24/7 remote network monitoring that gives you real-time insights into your network’s health, performance, and security status, allowing for immediate action when needed.
• Incident and Problem Management: Our dedicated technical support team is ready to address any issues swiftly, minimizing downtime and providing you with peace of mind for your business operations.
• Proactive Change and Configuration Management: Stay ahead of potential disruptions with proactive adjustments and updates, ensuring your network configurations are consistently optimized for performance.
• Advanced Parts Replacement: Gain quick access to replacement parts with our exceptional 4-hour advance parts replacement service, ensuring smooth and uninterrupted operation of your network.
• Dedicated Account Management: Each service includes a personalized account manager who provides tailored support, including scheduled review sessions to continually enhance your network performance.

Technical Details of the Product

• Service Duration: 1 Year
• Service Type: Managed Services ResponsePLUS - AHR
• Support Type: Email support service with operational software updates and upgrades
• Features: Inventory database, standardized network reports, access to Extreme Networks Managed Services Gateway
• Response Time: 4-hour advance parts replacement service

How to Install

1. Purchase the Service: Choose the ExtremeWorks Managed Services ResponsePLUS plan that best suits your needs from your Extreme Networks provider.
2. Account Setup: Once purchased, you will receive a dedicated account manager who will assist in setting up your account and services.
3. Access the Managed Services Gateway: Log into the Extreme Networks Managed Services Gateway to begin monitoring your network’s health and performance.
4. Implement Proactive Monitoring: Activate the continuous monitoring feature to start receiving real-time updates and alerts about your network status.
5. Utilize Support Services: If issues arise, reach out to your account manager or use the email support feature for prompt assistance.

Frequently Asked Questions

• What does the ExtremeWorks Managed Services ResponsePLUS cover? The service includes proactive network monitoring, incident management, configuration management, and advanced parts replacement for covered products.
• How quickly can I expect parts replacement? You can expect a 4-hour response time for advanced parts replacement, significantly reducing potential downtime.
• Is there dedicated support available? Yes, each customer is assigned a managed services account manager who provides personalized assistance and scheduled reviews to ensure your network’s success.
• How does the email support service work? Our email support service allows you to efficiently reach our technical support team to address and resolve issues effectively.
• What is the duration of the service? The service is valid for one year, guaranteeing you reliable support and regular updates throughout the period.