Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a vital service package tailored for businesses striving to maintain seamless network performance and security. This one-year extended service is specifically designed to deliver a wide range of proactive management solutions, ensuring that your network runs smoothly while minimizing potential disruptions. Benefit from unmatched support and peace of mind as you navigate the complexities of network management.

• Proactive Network Monitoring: Experience continuous remote monitoring of your network, allowing for the early detection of potential issues that could disrupt your business operations.
• Incident and Problem Management: Our dedicated team is available around the clock to manage incidents and problems effectively, ensuring swift resolutions and minimal impact on your business.
• Configuration Management: Enjoy proactive change and configuration management to keep your network optimized and responsive to your business needs.
• Operational Software Updates: Stay current with the latest software advancements through regular updates and upgrades included in your service agreement.
• Next Business Day Parts Replacement: Experience peace of mind with our fast and reliable parts replacement service, designed to ensure minimal downtime in the event of hardware failures.

Technical Details of the Product

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS includes:

• One year of comprehensive service coverage for your network.
• Real-time access to network health and performance metrics via the Extreme Networks Managed Services Gateway.
• Standardized network reports for easy assessment of your network status.
• An assigned managed services account manager for personalized support tailored to your business needs.
• Email support service for immediate assistance during technical mishaps.
• Access to a service depot location for enhanced operational efficiency.

How to Install

Installing the ExtremeWorks Managed Services ResponsePLUS is a straightforward process. Follow these simple steps:

1. Purchase the service package through an authorized Extreme Networks distributor.
2. Upon purchase, you will receive confirmation along with setup instructions via email.
3. Set up your Extreme Networks Managed Services Gateway by following the installation guide provided in your confirmation email.
4. Connect your network devices and configure them according to the guidelines outlined in the setup instructions.
5. Schedule your initial review session with your designated managed services account manager to discuss your network needs and service expectations.

Frequently Asked Questions

• What is included in the ExtremeWorks Managed Services ResponsePLUS? The service encompasses proactive network monitoring, incident and problem management, configuration management, operational software updates, and next business day parts replacement.
• How does the email support service work? The email support service allows you to report any technical issues directly to our support team, who will respond promptly to assist you in resolving the issue.
• What happens if a hardware component fails? In the event of hardware failure, we offer next business day parts replacement to ensure your network remains operational with minimal downtime.
• Is there a minimum contract term for this service? The ExtremeWorks Managed Services ResponsePLUS is provided on a one-year service term, giving you predictable costs and extensive support for your network.
• How do I access the Managed Services Gateway? You can access the Managed Services Gateway through your secure login provided during the setup process, allowing you to gain real-time insights into your network health and performance.