Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year

Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS, an exceptional extended service plan tailored for businesses seeking peace of mind and unparalleled network support. This comprehensive service enhances your operational efficiency by ensuring continuous proactive monitoring and management of your network, significantly reducing risks associated with downtime and disruptions.

• Continuous Proactive Network Monitoring: Benefit from 24/7 monitoring that identifies potential issues before they escalate into critical problems, ensuring your network operates at peak performance at all times.
• Incident and Problem Management: Our dedicated team swiftly manages all incidents and problems, minimizing their impact on your operations and allowing you to concentrate on your core business activities.
• Advanced Parts Replacement: With an impressive 4-Hour Advance Parts Replacement service response time, you can rely on timely resolutions and enhanced reliability for your network equipment.
• Real-Time Access to Network Health: Gain invaluable insights through the Extreme Networks Managed Services Gateway, offering real-time information on your network's health, performance, and potential security issues.
• Dedicated Account Manager: Enjoy the benefits of having a designated managed services account manager who oversees your service needs and conducts scheduled review sessions to ensure optimum network performance.

Technical Details of the Product

• Service Duration: 1 Year
• Service Type: Managed Services ResponsePLUS - AHR
• Included Services: Remote monitoring, incident management, proactive change management, software updates, advanced parts replacement
• Response Time: 4-Hour advanced parts replacement
• Access: Extreme Networks Managed Services Gateway for network health overview

How to Install

To activate your ExtremeWorks Managed Services ResponsePLUS, simply follow these straightforward steps:

1. Purchase the service plan through the designated sales channel.
2. Receive confirmation and initial setup instructions via email.
3. Provide necessary access to your network infrastructure to your assigned managed services account manager.
4. Schedule an initial review session to discuss your specific network needs and configuration.
5. Begin enjoying the benefits of proactive monitoring and managed services.

Frequently Asked Questions

• What is the response time for service issues? Our team guarantees swift response times to address service issues, with a 4-Hour advance parts replacement for any critical hardware needs.
• How does the real-time monitoring work? The Extreme Networks Managed Services Gateway continuously monitors the health, performance, and security of your network, providing you with actionable insights.
• Is training required to use the service? No extensive training is required. Our team will guide you through the setup and offer support for any inquiries you may have.
• Can I upgrade my service plan? Yes, service upgrades are available. Please contact your account manager to discuss suitable options for your business.
• What happens if an issue arises outside business hours? Our proactive monitoring ensures that issues are identified and addressed even outside of standard business hours to minimize any potential disruptions.