Description
Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS - an extended service plan designed for businesses seeking robust network management and support. This comprehensive solution empowers your organization to maintain seamless network operations while freeing you to concentrate on your core business activities. With proactive monitoring, expert technical support, and advanced replacement services, you can enjoy peace of mind knowing that your network is in expert hands.
- Continuous Proactive Monitoring: Experience uninterrupted network performance with our round-the-clock remote monitoring service. Our dedicated team identifies and addresses potential issues before they escalate, ensuring your operations remain smooth and efficient.
- Incident and Problem Management: Access expert technical support that is always ready to assist you with incident and problem management. Our knowledgeable team enables quick issue resolution, allowing you to maintain productivity without prolonged disruptions.
- Operational Software Updates: Stay at the forefront of technology with regular operational software updates and upgrades. Our service ensures that your network utilizes the latest advancements, enhancing both performance and security.
- Advanced Parts Replacement: Gain peace of mind with our advanced parts replacement service. In the event of a component failure, we guarantee next business day replacement, significantly minimizing any potential downtime.
- Dedicated Account Management: Enjoy personalized support with a dedicated managed services account manager assigned to your organization. They will conduct scheduled review sessions, ensuring strategic planning and optimization of your network performance.
Technical Details of the Product
- Service Duration: 1 Year
- Response Time for Parts Replacement: Next Business Day
- Access to Extreme Networks Managed Services Gateway
- Email Support Service
- Operational Software Updates and Upgrades
How to Install
To get started with ExtremeWorks Managed Services ResponsePLUS, follow these simple steps:
- Contact your Extreme Networks representative to discuss your service requirements and finalize your service purchase.
- Upon purchasing the service, you will receive a confirmation that includes access details for the Managed Services Gateway.
- Set up your network devices according to the guidelines provided in the welcome packet to ensure proper connection to our monitoring system.
- Schedule a kickoff meeting with your designated account manager to review your network's current status and establish monitoring protocols.
- Once your network is set up, our team will begin proactive monitoring and support from day one.
Frequently Asked Questions
- What is ExtremeWorks Managed Services ResponsePLUS? ExtremeWorks Managed Services ResponsePLUS is an extended service plan offering continuous proactive network monitoring, incident management, software updates, and parts replacement to ensure efficient network operation.
- How does proactive monitoring work? Our team remotely monitors your network 24/7, identifying and addressing potential issues before they disrupt your business operations.
- What kind of support can I expect? Customers benefit from email support and have access to a dedicated account manager who provides personalized assistance and scheduled review sessions for optimal performance.
- What is the response time for parts replacement? We guarantee next business day parts replacement to minimize downtime, ensuring the smooth operation of your network.
- How often are software updates performed? Software updates and upgrades are regularly performed as part of the service, keeping your network secure and up-to-date with the latest technology.
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