Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a top-tier extended service plan that caters to businesses seeking cutting-edge network management solutions. Designed specifically for organizations that prioritize uptime and minimal disruptions, this service is dedicated to ensuring your network operates at peak efficiency. With its array of unique features, ResponsePLUS acts as a reliable partner in maintaining a robust and secure IT infrastructure.

• Continuous Proactive Monitoring: Benefit from round-the-clock remote monitoring to identify and resolve potential issues before they disrupt your business operations, ensuring smooth and uninterrupted workflow.
• Expert Incident and Problem Management: Enjoy proactive incident management that delivers timely resolutions, allowing your team to maintain productivity while focusing on core business activities.
• Comprehensive Technical Support: Gain access to a dedicated support team along with an assigned managed services account manager, ensuring you receive the best assistance tailored to your needs.
• Operational Software Updates: Keep your system optimized with regular software updates and upgrades that enhance performance and security, minimizing the risk of vulnerabilities.
• Fast and Reliable Parts Replacement: Experience peace of mind with an impressive 4-hour advance parts replacement service response time, ensuring swift recovery and minimal downtime in the event of hardware failures.

Technical Details of the Product

• Service Duration: 1 Year
• Service Type: Extended Service - Managed Services ResponsePLUS
• Support Coverage: Email and remote support available
• Parts Replacement: Advanced parts replacement within 4 hours
• Managed Services Gateway: Access to real-time network health, performance, and security analytics

How to Install

Installing the ExtremeWorks Managed Services ResponsePLUS is a simple and straightforward process. Follow these steps:

1. Purchase the service from an authorized Extreme Networks partner or an online store.
2. Upon purchase, you will receive a confirmation email containing your service activation details.
3. Contact your assigned managed services account manager to initiate the setup process.
4. Provide the necessary access credentials for your network systems to enable monitoring and support.
5. Once configured, you will receive a welcome packet detailing how to access the Managed Services Gateway for ongoing support and monitoring.

Frequently Asked Questions

• What is included in the ExtremeWorks Managed Services ResponsePLUS? The service provides continuous proactive network monitoring, incident and problem management, operational software updates, advanced parts replacement, and access to the Managed Services Gateway.
• How does remote monitoring work? Remote monitoring is executed by a dedicated team that leverages advanced tools to track network health and performance, allowing for the identification of potential issues before they affect your business.
• What should I do in case of network issues? Simply contact your assigned managed services account manager through the email support service for prompt assistance. They will guide you step-by-step through troubleshooting and resolution processes.
• Can I extend my service after one year? Yes, you can easily renew or extend your service before the expiration date by reaching out to your Extreme Networks sales representative or authorized partner.
• What is the significance of the Managed Services Gateway? The Managed Services Gateway provides real-time access to essential network data, including health metrics, performance statistics, and security alerts, empowering you with insights necessary for making informed decisions.