Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is an all-encompassing solution designed for businesses that require seamless network management and support. This one-year extended service plan is meticulously crafted to deliver a comprehensive range of features that guarantee your network operates efficiently, securely, and remains highly functional. With our proactive monitoring, reliable technical support, and expedited parts replacement service, you can devote your energy to your core business while we handle your network requirements.

• Proactive Network Monitoring: Maintain a competitive edge by leveraging continuous remote monitoring that detects critical network issues before they evolve into significant disruptions.
• Incident and Problem Management: Access expert support that efficiently resolves any network incidents, ensuring smooth operations and reduced downtime for your business.
• Change and Configuration Management: Our proactive strategy encompasses the management of network changes and configurations, keeping your system updated with the latest industry standards.
• Real-Time Visibility: Utilize the Extreme Networks Managed Services Gateway to gain immediate insights into your network's health, performance metrics, and potential security vulnerabilities.
• Next Business Day Parts Replacement: Experience peace of mind with our advanced parts replacement service, which ensures quick delivery and minimizes operational disruptions.

Technical Details of the Product

• Service Duration: 1 Year
• Support Type: Proactive Remote Network Monitoring and Technical Support
• Service Response Time: Next Business Day Advanced Parts Replacement
• Access to: Extreme Networks Managed Services Gateway
• Included Features: Incident Management, Change Management, and Operational Software Updates

How to Install

To initiate the Extreme Networks ExtremeWorks Managed Services ResponsePLUS, simply follow these straightforward steps:

1. Purchase your service plan through an authorized Extreme Networks partner or directly on the Extreme Networks website.
2. Upon purchase, a confirmation email will be sent with instructions on how to create your managed services account.
3. Set up your account by following the instructions in the confirmation email, ensuring the provided information is accurate for effective monitoring.
4. Schedule a kickoff meeting with your designated managed services account manager to discuss your specific network needs and any configurations necessary.
5. Once your account is operational, access the Managed Services Gateway to monitor network health and performance in real-time.

Frequently Asked Questions

• What is included in the ExtremeWorks Managed Services ResponsePLUS? It comprises proactive network monitoring, incident and problem management, change management, advanced parts replacement, and access to the Managed Services Gateway for real-time insights.
• How quickly can I get support? Our support team is readily available to respond to incidents as they arise, with Next Business Day parts replacement in the event of hardware failures.
• Can I customize my service plan? Absolutely, you can collaborate with your account manager to personalize the service plan according to your unique network management requirements.
• What happens if I experience a network failure? Our proactive monitoring system will alert us to critical issues, allowing us to take swift action to minimize disruptions. Moreover, advanced parts replacement ensures you receive the necessary components without delay.
• Is training available for using the Managed Services Gateway? Yes, we provide training and resources to help you effectively utilize the Managed Services Gateway for optimal network management.