Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a comprehensive network management service tailored to meet the demands of modern businesses. It ensures the efficiency and reliability of your network infrastructure by providing continuous proactive remote monitoring and technical support. This premium service is designed to enhance productivity while minimizing disruptions, enabling you to maintain optimal performance year-round.

• Proactive Network Monitoring: Enjoy continuous remote monitoring, which allows for the swift identification and resolution of network issues before they escalate into significant problems.
• Incident and Problem Management: Experience peace of mind with dedicated incident response and problem management, ensuring that any network-related mishaps are addressed promptly and efficiently.
• Advanced Change and Configuration Management: Leverage proactive change management services to optimize your network setup, ensuring all configurations are up to date and functioning correctly.
• Operational Software Updates: Stay ahead of potential vulnerabilities with timely software updates and upgrades, maintaining both the security and performance of your network infrastructure.
• Dedicated Account Management: Receive personalized attention from a designated managed services account manager, who will guide you through regular review sessions to assess your network's health and performance.

Technical Details of the Product

The ExtremeWorks Managed Services ResponsePLUS is offered as a one-year service, specifically designed to deliver timely results and maximum productivity. Key features include:

• 4-Hour Advance Parts Replacement service response time, ensuring quick resolution of hardware issues.
• Email support services to assist with any technical mishaps that may occur.
• An inventory database for easy access to saved configurations and standardized network reports.
• Real-time access to network health, performance, and security issues through the Extreme Networks Managed Services Gateway.

How to Install

Installing the ExtremeWorks Managed Services ResponsePLUS is a straightforward process. Follow these steps to ensure a smooth implementation:

1. Contact your Extreme Networks representative to initiate the service enrollment process.
2. Provide the necessary information about your network environment and the Covered Products.
3. Once enrolled, your designated managed services account manager will contact you to schedule an initial assessment and setup.
4. During the assessment, your network setup will be reviewed, and any necessary configurations will be implemented.
5. After the setup is complete, you will receive access to the Managed Services Gateway for real-time monitoring and management.

Frequently Asked Questions

• What is included in the ExtremeWorks Managed Services ResponsePLUS?
  This service includes proactive monitoring, incident management, configuration management, software updates, parts replacement, and dedicated account management.
• How does the 4-Hour Advance Parts Replacement work?
  In the event of hardware failure, you can request replacement parts, which will be sent to you within 4 hours to minimize downtime.
• What type of support is available with this service?
  You will have access to email support services, along with regular review sessions with your managed services account manager.
• How does the Managed Services Gateway benefit me?
  The Managed Services Gateway provides real-time insights into your network's health, performance, and security, enabling informed decisions regarding network management.
• Is training available for using the Managed Services Gateway?
  Yes, training resources and support will be provided to help you effectively utilize the Managed Services Gateway for optimal network management.