Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

Discover the power of expert network management with Extreme Networks ExtremeWorks Managed Services ResponsePLUS. This extended service plan is tailored for businesses that demand reliable and proactive network support to ensure seamless operations. With a dedicated service duration of one year, your network will be monitored around the clock to swiftly address any issues before they escalate. Experience peace of mind knowing that your network is in capable hands, ready to respond to your organization's needs.

• Continuous Proactive Monitoring: Benefit from 24/7 remote monitoring that allows for early detection of potential network issues, ensuring uninterrupted business operations.
• Dedicated Account Management: Enjoy personalized support from a specialized managed services account manager who will oversee your account and conduct regular performance review sessions.
• Real-time Network Insights: Access to the Extreme Networks Managed Services Gateway provides immediate data on network health and performance, enabling quick action on critical issues.
• Advanced Parts Replacement: Experience a reliable 4-hour advance parts replacement guarantee that minimizes downtime by swiftly resolving hardware issues.
• Operational Software Updates: Stay current with the latest technology through regular operational software updates and upgrades, ensuring your network operates at its peak performance.

Technical Details of the Product

• Service Duration: 1 Year
• Service Type: Managed Services - ResponsePLUS
• Monitoring: 24/7 Remote Network Monitoring
• Account Management: Designated Managed Services Account Manager
• Parts Replacement: 4 Hour Advance Parts Replacement
• Response Time: Quick response for incident management
• Software Updates: Operational Software Updates and Upgrades included

How to Install

Installing ExtremeWorks Managed Services ResponsePLUS is a seamless process designed for your convenience:

1. Contact your Extreme Networks sales representative to initiate your service agreement.
2. Upon activation, your dedicated account manager will schedule an onboarding session.
3. During the onboarding, your network configurations will be assessed, and the necessary monitoring tools will be set up.
4. Post-installation, regular review sessions will be scheduled to monitor performance and make any necessary adjustments.

Frequently Asked Questions

• What is included in the ExtremeWorks Managed Services ResponsePLUS?

  This service includes continuous remote monitoring, incident management, proactive software updates, and a dedicated account manager to oversee your network performance.

• How quickly can I expect parts replacement?

  With our 4-hour advance parts replacement service, you can expect quick and efficient resolution of hardware issues, minimizing any potential disruptions to your business.

• Can I upgrade my service plan?

  Yes, you can upgrade or modify your service plan by contacting your dedicated account manager for assistance.

• Is training provided for the use of the Managed Services Gateway?

  Yes, training and ongoing support are provided to ensure you can effectively utilize the Managed Services Gateway for optimal network management.

• What happens if a network incident occurs?

  In the event of a network incident, our team will proactively address it and provide updates on resolution progress. Your designated account manager will keep you informed throughout the process.