Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is your gateway to unparalleled network support and efficiency. This comprehensive service is tailored for organizations that prioritize uptime, security, and performance in their network operations. With a commitment to proactive support and rapid incident resolution, the ExtremeWorks service ensures your business can focus on its core objectives while leaving the complexities of network management to seasoned experts.
- Proactive Remote Network Monitoring: Enjoy peace of mind with continuous monitoring that identifies potential issues before they disrupt your business operations.
- Incident and Problem Management: Benefit from swift and efficient technical support via email, allowing for quick resolution of all technical issues.
- Operational Software Updates and Upgrades: Stay current with the latest features and security enhancements, ensuring your network's performance is always optimal.
- Next Business Day Advance Parts Replacement: Minimize downtime with reliable parts replacement, ensuring that your operations can continue seamlessly.
- Designated Managed Services Account Manager: Receive personalized support tailored to your business needs, with scheduled review sessions to align services effectively.
Technical Details of the Product
- Service Duration: 1 Year
- Service Type: Managed Services
- Response Time: Next Business Day for parts replacement
- Support Method: Email support service
- Access: Extreme Networks Managed Services Gateway for real-time insights
How to Install
Getting started with your Extreme Networks ExtremeWorks Managed Services ResponsePLUS is easy. Follow these steps:
- Purchase the service plan through an authorized distributor.
- Wait for the confirmation email that includes your designated account manager's details.
- Schedule an initial review session with your account manager to discuss your network environment and specific requirements.
- Access the Extreme Networks Managed Services Gateway to configure the monitoring settings and gain insights into your network's performance.
- Start enjoying the benefits of proactive network management and expert support.
Frequently Asked Questions
- What does the ExtremeWorks Managed Services ResponsePLUS include? The service encompasses proactive remote network monitoring, incident management, operational software updates, and next business day parts replacement.
- How quickly can I expect support? The email support service is designed for efficiency, providing timely responses to your technical issues.
- What is the duration of the service? The ExtremeWorks Managed Services ResponsePLUS is available for a duration of 1 Year.
- Who will be my point of contact for support? A dedicated managed services account manager will be assigned to you, providing personalized support and scheduled review sessions.
- How does the parts replacement service work? If a part requires replacement, you can expect next business day delivery, ensuring maximum reliability and minimal disruption to your operations.
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