Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS - a premier service solution tailored to ensure your network operates at peak efficiency. With this comprehensive extended service plan, you can focus on your core business operations while we expertly manage the technical complexities of your network. This service offers continuous support, proactive monitoring, and rapid incident management, making it a must-have for businesses looking to enhance their network performance.

• Proactive Network Monitoring: Benefit from continuous oversight of your network’s performance, security, and health. Our expert monitoring services ensure that potential issues are addressed before they disrupt your business operations.
• Incident and Problem Management: A dedicated team is always ready to tackle any technical issues you may encounter. With fast email support and efficient problem resolution strategies, we minimize downtime and help maintain productivity.
• Advanced Parts Replacement: Enjoy peace of mind with our Next Business Day advance parts replacement service. This guarantees rapid and reliable response times, ensuring that your operations remain uninterrupted.
• Access to the Managed Services Gateway: Gain real-time insights into your network’s health, performance, and configuration. Our Managed Services Gateway offers an inventory database and standardized network reports for better management.
• Dedicated Account Management: Each client is assigned a managed services account manager who will facilitate scheduled review sessions to ensure your network management strategy aligns with your business goals and needs.

Technical Details of Product

• Service Duration: 1 Year
• Service Type: Managed Services ResponsePLUS
• AHR: Support Type: Email Support
• Parts Replacement: Next Business Day
• Included Features: Remote monitoring, incident management, configuration management, and operational software updates.

How to Install

To begin utilizing the ExtremeWorks Managed Services ResponsePLUS, follow these simple steps:

1. Purchase the service through an authorized Extreme Networks dealer.
2. Upon purchase, you will receive confirmation and detailed instructions on setting up your service.
3. Connect to the Managed Services Gateway using the provided credentials to access your network monitoring dashboard.
4. Schedule your first review session with your dedicated account manager to discuss your network needs and configurations.
5. Begin enjoying the peace of mind that comes with proactive network management!

Frequently Asked Questions

• What is included in the ExtremeWorks Managed Services ResponsePLUS? The service includes proactive network monitoring, incident and problem management, advanced parts replacement, operational software updates, and access to the Managed Services Gateway for real-time insights.
• How quickly can I expect parts replacement? We offer a Next Business Day advance parts replacement service to ensure minimal disruption to your operations.
• Is there a dedicated contact for support? Yes, every client is assigned a dedicated managed services account manager to provide tailored support and ensure your network needs are met effectively.
• Can I customize the service to fit my business needs? Absolutely! During your scheduled review sessions with your account manager, you can discuss any specific requirements or adjustments needed to optimize your service experience.
• How do I access the Managed Services Gateway? You will receive credentials upon purchasing the service that will allow you to log in and access the Managed Services Gateway for monitoring and management.