Description
Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS - an all-inclusive, year-long service designed to elevate your network infrastructure's performance, reliability, and efficiency. This extended service plan is committed to proactive network management, ensuring your systems consistently operate at their best. By minimizing business disruptions and maximizing uptime, ExtremeWorks ResponsePLUS is tailored to meet the dynamic demands of today’s enterprises.
- Proactive Network Monitoring: With continuous remote network monitoring, the ExtremeWorks Managed Services ResponsePLUS enables early detection of potential issues, preventing them from escalating into critical problems that could disrupt your business operations.
- Incident and Problem Management: Benefit from effective incident and problem management strategies provided by a dedicated support team. This ensures swift resolutions to network issues, significantly minimizing downtime and enhancing operational efficiency.
- Operational Software Updates: Stay compliant and secure with regular operational software updates and upgrades included in your service plan. This guarantees that your systems are always up to date and protected against vulnerabilities.
- Advanced Parts Replacement: Enjoy peace of mind with the Next Business Day advanced parts replacement service, which offers fast and reliable response times to ensure your network remains operational without costly delays.
- Access to Managed Services Gateway: Gain immediate access to comprehensive network health reports, security assessments, saved configurations, and inventory databases through the Advanced Managed Services Gateway, allowing you to have full visibility and control over your network environment.
Technical Details of Product
- Service Type: Managed Services ResponsePLUS
- Service Duration: 1 Year
- Support Offered: Email support, Dedicated account manager
- Response Time: Next Business Day for parts replacement
- Features: Proactive monitoring, incident management, operational updates, and advanced parts replacement
How to Install
Installing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a seamless process. Follow these steps for a smooth setup:
- Purchase the ExtremeWorks Managed Services ResponsePLUS plan through an authorized provider.
- Contact the service team to arrange an initial assessment and configuration of your network environment.
- Provide the necessary access credentials and information regarding your network infrastructure to facilitate the setup.
- Schedule the first review session with your designated managed services account manager to discuss your specific requirements and objectives.
- Start enjoying the benefits of proactive monitoring and support as the service team begins managing your network.
Frequently Asked Questions
- What is included in the ResponsePLUS service plan? The ResponsePLUS plan includes continuous network monitoring, incident management, software updates, and advanced parts replacement, ensuring comprehensive support for your network.
- How quickly can I expect a response for part replacements? The service guarantees Next Business Day delivery for parts replacements, which minimizes disruption to your operations and allows you to maintain productivity.
- Is there a dedicated support team for my service? Yes, each customer is assigned a dedicated managed services account manager who will oversee and manage your network requirements, ensuring personalized support and attention.
- Can I access my network health information easily? Absolutely! You will have real-time access to network health, performance data, and security reports through the Managed Services Gateway, empowering you to make informed decisions.
- What happens if there is a critical network issue? The service is designed to proactively identify critical situations and implement solutions before they become disruptive to your business, ensuring smooth and uninterrupted operations.
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