Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a vital service that delivers an all-encompassing solution for network support and management. Designed specifically for organizations that demand reliability and performance, this extended service plan offers numerous benefits that ensure your network operates seamlessly. By investing in this service, businesses can minimize downtime, bolster operational efficiency, and channel their efforts toward growth and innovation.

• Proactive Network Monitoring: Experience continuous remote network monitoring that detects potential issues before they escalate into significant disruptions. Our expert Network Operations Center (NOC) oversees network events and implements corrective actions to maintain smooth operations.
• Comprehensive Incident Management: Rely on our skilled NOC support engineers who provide expert incident and problem management services, ensuring quick restoration of normal service operations when network issues arise.
• Operational Software Updates: Stay ahead with regular access to the latest operational software updates and upgrades, keeping your network secure and aligned with industry best practices.
• Advanced Parts Replacement: Enjoy peace of mind with our parts replacement service, which includes a rapid 4-hour response time to minimize disruption and enhance the reliability of your network infrastructure.
• Dedicated Account Management: Each customer is assigned a dedicated managed services account manager, who provides personalized assistance and schedules regular reviews to discuss network health and performance.

Technical Details of Product

• Service Duration: 1 Year
• Service Type: Extended Service
• Access: 24x7 Telephone and Web Access to Extreme Networks NOC
• Parts Replacement Response Time: 4 Hours
• Features: Proactive monitoring, incident management, software updates, parts replacement, dedicated account management

How to Install

To install the ExtremeWorks Managed Services ResponsePLUS, follow these simple steps:

1. Contact your Extreme Networks sales representative to initiate your service subscription.
2. After enrollment, your dedicated account manager will reach out to discuss your network requirements and establish a monitoring framework.
3. Provide the necessary access credentials to your network devices for remote monitoring.
4. Schedule an initial review session to configure the service settings and begin proactive monitoring.
5. Regularly consult with your account manager to ensure that the service aligns with your evolving business needs.

Frequently Asked Questions

• What is included in the ExtremeWorks Managed Services ResponsePLUS? This service includes proactive network monitoring, incident management, operational software updates, advanced parts replacement, and dedicated account management.
• How quickly can parts be replaced? Our parts replacement service features a 4-hour response time to ensure that your network experiences minimal downtime.
• Is support available 24/7? Yes, you have access to our Network Operations Center (NOC) 24 hours a day, 365 days a year for any product-related inquiries or issues.
• What happens if a critical network issue is detected? Our NOC team will evaluate the situation and take immediate action to restore normal service operations, including software updates or parts replacement as necessary.
• Do I need to have technical knowledge to use this service? No, our managed services are designed for all users. Your dedicated account manager and NOC engineers will guide you through any technical issues that arise.