Description
Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS, a robust solution meticulously crafted to enhance the reliability and performance of your network. This extended service plan offers an array of unparalleled benefits that ensure proactive monitoring and management of your essential network infrastructure. Ideal for businesses aiming to protect their technology investments, it focuses on minimizing downtime and boosting operational efficiency.
- Proactive Remote Network Monitoring: Experience seamless oversight of your network with 24/7 proactive remote monitoring. This service identifies potential issues before they escalate into critical problems, ensuring smooth operations and minimal disruptions.
- Incident and Problem Management: Benefit from comprehensive incident and problem management capabilities. Our trained professionals efficiently handle any issues that arise, providing swift resolutions to keep your network running at peak performance.
- Advanced Parts Replacement: Enjoy peace of mind with our 4 Hour Advance Parts Replacement service. This feature ensures that any necessary replacement parts are delivered promptly, minimizing downtime and maintaining your network's reliability.
- Operational Software Updates: Stay ahead of potential vulnerabilities with regular software updates and upgrades included in the service. This ensures your systems are always equipped with the latest features and security enhancements, safeguarding your network.
- Dedicated Account Management: Each customer is paired with a dedicated managed services account manager. This personalized approach includes scheduled review sessions to discuss network performance and any necessary adjustments, ensuring your business's unique needs are always met.
Technical Details of Product
- Service Type: ExtremeWorks Managed Services ResponsePLUS - AHR
- Service Duration: 1 Year
- Service Features: Proactive monitoring, incident management, software updates, advanced parts replacement
- Response Time for Parts Replacement: 4 Hours
How to Install
Installing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a straightforward process:
- Contact your dedicated account manager to initiate service activation.
- Provide necessary network information and configurations for optimal service setup.
- Ensure all covered products are accounted for within the service plan.
- Allow our team to assess your network for any immediate issues that need to be addressed.
- Once installation is complete, you will receive ongoing monitoring and support as per your service agreement.
Frequently Asked Questions
- What covered products are included in the service? The service covers specific products as defined in your purchase agreement. Please consult your dedicated account manager for details.
- How quickly can I expect a response for incident management? Our incident management team is available 24/7, ensuring that any issues are addressed as swiftly as possible.
- Are software updates included in the service? Yes, operational software updates and upgrades are included, ensuring your systems are always up-to-date.
- What is the process for obtaining replacement parts? In the event of a required part replacement, simply notify your account manager, and parts will be dispatched within the guaranteed 4-hour timeframe.
- Can I customize my service plan? Yes, our managed services can be tailored to meet your specific business needs. Discuss options with your account manager.
Customer reviews
Showing - Of Reviews