Description
Designed for enterprises that demand maximum uptime and predictable support, Extreme Networks ExtremeWorks Managed Services ResponsePLUS offers an extended, uptime-focused maintenance plan that delivers rapid, hands-on assistance when you need it most. This Extended Service provides a full year of proactive, dependable coverage with 4-hour response times, ensuring hardware issues are resolved quickly and effectively. With Parts Replacement, Exchange options, and a physical service sub-type, ResponsePLUS is engineered to minimize downtime, maintain critical network performance, and keep your operations running smoothly without the guesswork of traditional support plans.
- Rapid, 4-hour response for advanced parts replacement: When incidents occur, ResponsePLUS prioritizes fast action, delivering advanced parts replacement within four hours to restore service levels swiftly and minimize business impact.
- 1-year coverage for long-term reliability: The extended service duration provides continuous protection across the year, helping you budget with confidence and maintain consistent productivity without interruption.
- Parts replacement and exchange included: The plan covers essential components and exchange-based resolutions, ensuring you have the right parts and processes in place to keep hardware healthy and current.
- Depot and physical service sub-type for hands-on results: A hands-on, on-site or depot-based approach accelerates project completion and ensures practical, tangible outcomes—useful for complex deployments and configuration resets.
- Designed for efficiency and usability: Features like direct access to service depots and a structured parts service framework are geared toward faster repairs, reduced downtime, and smoother day-to-day operations.
Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service 4hr Ahr-16510
- SKU/Model: Ahr-16510
- Service Type: ExtremeWorks Managed Services — ResponsePLUS (Extended Service)
- Duration: 1 Year
- Response Time: 4 Hours
- Coverage Characteristics: Parts Replacement included; Exchange availability; Depot service location; Physical service sub-type
- Service Sub-Type: Physical (hands-on support to drive timely project completion)
- Inclusions: Parts Replacement, Exchange, Service Depot access, on-site/physical service
- Objectives: Restore critical systems quickly, reduce downtime, and improve overall network reliability through proactive maintenance and rapid fault resolution
- Beneficiaries: Enterprises relying on Extreme Networks infrastructure for core business operations that cannot tolerate extended outages
How to install Extreme Networks ExtremeWorks Managed Services ResponsePLUS
- Purchase or activate the ResponsePLUS Extended Service plan using the Extreme Networks account portal or through your authorized channel partner. Ensure the product SKU Ahr-16510 is linked to your enterprise assets.
- Register your devices and critical infrastructure with the service portal, providing model details, serial numbers, and locations requiring coverage. This helps route the 4-hour response efficiently to the nearest available depot or field resource.
- Confirm your preferred service delivery mode. ResponsePLUS supports both Service Depot and Physical on-site service, so specify whether you want rapid depot processing or on-site hands-on implementation for projects and urgent repairs.
- When an issue is detected or reported, open a service request through the designated support channel. Include symptoms, urgency, and any relevant logs or diagnostic data to accelerate fault isolation and part selection.
- A qualified technician or depot agent will be dispatched according to the 4-hour SLA. The technician will perform advanced parts replacement or exchange as needed, verify system functionality, and document the resolution steps for your records.
- Post-service validation and sign-off: confirm that the affected systems are operating at expected performance levels, update your service ticket, and review any follow-up steps or preventative measures to avoid recurrence.
Frequently asked questions
- What is Extreme Networks ResponsePLUS Extended Service? It is a one-year service plan within ExtremeWorks Managed Services that focuses on rapid 4-hour response, parts replacement, and exchange options with a physical service approach to resolve issues quickly and keep networks online.
- What does the 4-hour response time mean in practice? A technician or depot-based resolution is scheduled to begin within four hours of the service request, with the goal of completing replacement or repair and returning devices to service as soon as possible.
- What is included in the service? The plan includes Parts Replacement, Exchange options, Service Depot access, and Physical (hands-on) service to complete timely repairs and project work.
- How long does the coverage last? Coverage lasts for one year from the start date of the service, providing ongoing protection and predictable budgeting for maintenance needs.
- How do I engage support under this plan? Activate the service via your Extreme Networks account or through an authorized partner, register the affected devices, and open a service request when issues arise. A 4-hour response and dispatched resources will follow based on the request details and SLA.
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