Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service 4hr Ahr-16519

Extreme NetworksSKU: 7175144

Price:
Sale price$1,644.16

Description

Discover the ultimate solution for maintaining your network's efficiency with the Extreme Networks ExtremeWorks Managed Services ResponsePLUS. This extended service plan is expertly crafted to deliver proactive support, ensuring that your network operates effectively and reliably throughout the year. With a comprehensive array of features designed to meet the demands of modern business, you can rest easy knowing your network infrastructure is expertly managed and protected.

  • Proactive Network Monitoring: Enjoy continuous remote monitoring of your network, allowing for early detection of potential issues. This proactive approach enables quick remediation before problems develop into costly disruptions.
  • Incident and Problem Management: Leverage comprehensive incident management protocols that streamline the resolution process of technical issues. This ensures minimal downtime and maximizes productivity for your business.
  • Advanced Parts Replacement: Experience the convenience of a 4-hour advance parts replacement service, significantly reducing the time your network is offline and enhancing overall reliability.
  • Real-Time Access to Network Insights: Gain valuable insights into your network’s health, performance, and security through the Extreme Networks Managed Services Gateway, enabling informed decision-making and strategic planning.
  • Dedicated Account Management: Benefit from a designated managed services account manager who will conduct scheduled review sessions, ensuring that your service experience is customized to meet your specific business needs.

Technical Details of Product

The ExtremeWorks Managed Services ResponsePLUS provides a robust service framework that includes:

  • 1-Year service duration
  • Operational software updates and upgrades
  • Email support service for efficient technical issue resolution
  • Inventory database for effective asset management
  • Standardized network reports for enhanced visibility

How to Install

Installing the ExtremeWorks Managed Services ResponsePLUS is a straightforward process. Follow these steps:

  1. Contact your Extreme Networks representative to initiate the service agreement.
  2. Access the Extreme Networks Managed Services Gateway using your unique credentials provided upon activation.
  3. Configure your network settings as directed in the onboarding guide provided during service initiation.
  4. Schedule a kickoff meeting with your designated managed services account manager to review your network setup and discuss ongoing support strategies.
  5. Monitor your network performance utilizing the tools available in the Managed Services Gateway.

Frequently Asked Questions

  • Q: What is included in the ExtremeWorks Managed Services ResponsePLUS?
    A: This service encompasses proactive remote monitoring, incident management, change and configuration management, software updates, parts replacement, and dedicated account management.
  • Q: How quickly can I expect parts replacement?
    A: The service guarantees a 4-hour advance parts replacement response time, ensuring rapid restoration of your network functionality.
  • Q: Do I receive software updates automatically?
    A: Yes, operational software updates and upgrades are included as part of the service to keep your systems up-to-date with the latest features and security enhancements.
  • Q: Who do I contact for support?
    A: For any technical issues or queries, you can reach out via the email support service included in your plan.
  • Q: Can I customize the service based on my business needs?
    A: Absolutely! Your dedicated account manager will collaborate with you to tailor the service to meet your specific requirements, ensuring optimal network performance and support.

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