Description
Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS, a premier one-year service designed to deliver unparalleled support and proactive management for your network infrastructure. This service is ideal for organizations seeking to enhance network performance, minimize downtime, and safeguard their investments through advanced monitoring and technical assistance. With Extreme Networks at the helm, you can rest assured that your network is being managed by experts.
- Proactive Network Monitoring: Benefit from continuous, proactive remote network monitoring that identifies and resolves potential issues before they disrupt your business operations. This feature anticipates critical network situations, allowing for timely interventions that keep your system running smoothly.
- Incident and Problem Management: Our dedicated team excels in incident management, providing efficient problem resolution and management. This ensures minimal downtime and maximizes operational efficiency, so your business remains productive.
- Advanced Parts Replacement: Enjoy the advantage of a 4-hour advanced parts replacement service response time. Should any hardware fail, our swift replacement service guarantees that you will experience minimal disruptions to your business activities.
- Comprehensive Technical Support: Gain uninterrupted access to expert technical support alongside operational software updates and upgrades. This ensures your network remains modern, secure, and resilient against emerging threats.
- Exclusive Managed Services Gateway: Utilize the Extreme Networks Managed Services Gateway, which provides real-time access to network health, performance metrics, saved configurations, and standardized network reports. This data supports informed decision-making for your organization.
Technical Details of the Product
- Service Type: Managed Services ResponsePLUS - AHR
- Service Duration: 1 Year
- Service Response Time: 4 Hour Advanced Parts Replacement
- Included Features: Remote monitoring, incident management, configuration management, software updates, and advanced parts replacement.
- Access: Access to Managed Services Gateway for real-time analytics.
How to Install
Installing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS is straightforward and requires no complex setup. Follow these simple steps to get started:
- Contact your Extreme Networks representative to initiate the service agreement.
- Your designated managed services account manager will reach out to schedule a kickoff meeting to align your network needs with the service offerings.
- Integrate the Managed Services Gateway into your network for instant monitoring capabilities.
- Your account manager will assist in configuring the monitoring settings to best suit your infrastructure.
- Regular review sessions will be scheduled with your account manager to assess network performance and make necessary adjustments.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS? This service includes proactive network monitoring, incident management, advanced parts replacement, technical support, software updates, and access to the Managed Services Gateway for real-time insights.
- How quickly can I get technical support? Technical support is always available through email, with rapid assistance to resolve any issues that arise.
- What is the 4-hour advanced parts replacement? This service guarantees that if a covered product fails, a replacement part will be shipped to you within 4 hours, minimizing downtime and ensuring business continuity.
- How often will I interact with my managed services account manager? Regular review sessions are scheduled to discuss network performance, potential improvements, and any issues that may have arisen, ensuring continuous alignment with your business needs.
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