Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is an indispensable service designed to enhance your organization's network management and support landscape. Ideal for both small businesses and large enterprises, this premier solution ensures that your network operates at peak efficiency, allowing you to focus on your core business operations without interruptions. With proactive monitoring and dedicated assistance, you can minimize disruptions and maximize productivity.
- Proactive Network Monitoring: Experience continuous remote network monitoring that identifies critical issues before they escalate, ensuring your operations run without interruptions.
- Comprehensive Incident Management: Benefit from seamless incident and problem management that promptly addresses network issues, minimizing downtime and boosting overall productivity.
- Advanced Change Management: Stay ahead of potential challenges with proactive change and configuration management, which helps maintain optimal network performance while minimizing risks associated with modifications.
- Real-Time Health Monitoring: Access the Extreme Networks Managed Services Gateway for real-time insights into network health, performance, and security, keeping you informed about your network's status at all times.
- Dedicated Support: Enjoy personalized assistance with a designated managed services account manager who conducts scheduled review sessions, guaranteeing your network needs are met with precision and care.
Technical Details of the Product
- Service Type: Managed Services ResponsePLUS - Extended Service
- Service Duration: 1 Year
- Response Time: 4 Hour Advance Parts Replacement
- Features: Email support service, operational software updates, advanced parts replacement, and standardized network reports
- Target Audience: Organizations requiring dependable network management and support solutions
How to Install
Installing ExtremeWorks Managed Services ResponsePLUS is a straightforward process:
- Contact your Extreme Networks sales representative to initiate the service.
- Provide the necessary details about your existing network setup for tailored support.
- Your designated managed services account manager will coordinate the setup and configuration process.
- Access the Managed Services Gateway using the credentials provided for real-time monitoring and reporting.
- Schedule your regular review sessions to stay updated on network health and performance.
Frequently Asked Questions
- What is the primary benefit of the ExtremeWorks Managed Services ResponsePLUS? The primary benefit is the proactive management of your network, which helps prevent issues before they disrupt your business operations.
- How does the 4 Hour Advance Parts Replacement work? In the event of hardware failure, parts are replaced within a 4-hour timeframe to minimize downtime and ensure your network remains operational.
- Who do I contact if I need support during the service period? You can reach out to your designated managed services account manager for any support needs you may have throughout the service duration.
- Is the service suitable for small businesses? Yes, the ExtremeWorks Managed Services ResponsePLUS is designed for organizations of all sizes looking to enhance their network reliability.
- Are there any additional costs associated with the service? Details regarding costs can be discussed with your sales representative, who will provide all necessary information regarding service levels and any potential additional charges.
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