Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service 4hr Ahr 16563

Extreme NetworksSKU: 7175190

Price:
Sale price$1,344.05

Description

Enhance your network's performance and reliability with the Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service. This comprehensive service offering is designed to provide continuous proactive monitoring and support, ensuring your network operates at peak efficiency. With a focus on preventive maintenance and rapid incident resolution, your organization can avoid costly disruptions and maintain productivity.

  • Proactive Network Monitoring: Enjoy peace of mind with continuous remote monitoring of your network, allowing for timely identification and resolution of potential issues before they escalate into critical problems.
  • Incident and Problem Management: Our dedicated support team is equipped to handle incidents efficiently, minimizing downtime and providing you with reliable solutions for any network challenges that arise.
  • Advanced Parts Replacement: Benefit from our 4 Hour Advance Parts Replacement service, ensuring that you receive the necessary hardware quickly to maintain seamless operations and reduce the risk of disruptions.
  • Operational Software Updates: Keep your network up to date with the latest software updates and upgrades, ensuring optimal performance and security against evolving threats.
  • Designated Account Manager: A dedicated managed services account manager will be assigned to your organization, providing personalized service and regular review sessions to discuss your network’s performance and needs.

Technical Details of the Product

  • Service Duration: 1 Year
  • Service Type: Managed Services ResponsePLUS - AHR
  • Support Type: Email support service for dependable efficiency
  • Response Time: 4 Hour Advance Parts Replacement
  • Features: Operational software updates, proactive change and configuration management

How to Install

To install the ExtremeWorks Managed Services ResponsePLUS, follow these simple steps:

  1. Contact your assigned Extreme Networks representative to initiate the service agreement.
  2. Provide necessary network configuration details and access credentials for seamless integration.
  3. Once set up is complete, the Extreme Networks Managed Services Gateway will be activated, granting you real-time access to network health and performance data.
  4. Schedule a session with your designated account manager to go over configurations and receive training on utilizing the service features effectively.

Frequently Asked Questions

  • What is the purpose of the ExtremeWorks Managed Services ResponsePLUS? The service is designed to proactively monitor and manage your network to prevent disruptions and ensure optimal performance.
  • How quickly can I expect parts replacement? We offer a 4-hour advance parts replacement service, ensuring rapid response to any hardware issues.
  • Will I have a dedicated contact for support? Yes, a designated managed services account manager will be assigned to your account, providing personalized support and regular performance reviews.
  • What kind of support is included? You will receive email support service along with proactive incident and problem management to resolve any issues effectively.
  • Is there a cost associated with software updates? Software updates and upgrades are included as part of the service to ensure your network remains secure and efficient.

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