Description
Enhance your network's performance and reliability with the Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service. This comprehensive service offering is designed to provide continuous proactive monitoring and support, ensuring your network operates at peak efficiency. With a focus on preventive maintenance and rapid incident resolution, your organization can avoid costly disruptions and maintain productivity.
- Proactive Network Monitoring: Enjoy peace of mind with continuous remote monitoring of your network, allowing for timely identification and resolution of potential issues before they escalate into critical problems.
- Incident and Problem Management: Our dedicated support team is equipped to handle incidents efficiently, minimizing downtime and providing you with reliable solutions for any network challenges that arise.
- Advanced Parts Replacement: Benefit from our 4 Hour Advance Parts Replacement service, ensuring that you receive the necessary hardware quickly to maintain seamless operations and reduce the risk of disruptions.
- Operational Software Updates: Keep your network up to date with the latest software updates and upgrades, ensuring optimal performance and security against evolving threats.
- Designated Account Manager: A dedicated managed services account manager will be assigned to your organization, providing personalized service and regular review sessions to discuss your network’s performance and needs.
Technical Details of the Product
- Service Duration: 1 Year
- Service Type: Managed Services ResponsePLUS - AHR
- Support Type: Email support service for dependable efficiency
- Response Time: 4 Hour Advance Parts Replacement
- Features: Operational software updates, proactive change and configuration management
How to Install
To install the ExtremeWorks Managed Services ResponsePLUS, follow these simple steps:
- Contact your assigned Extreme Networks representative to initiate the service agreement.
- Provide necessary network configuration details and access credentials for seamless integration.
- Once set up is complete, the Extreme Networks Managed Services Gateway will be activated, granting you real-time access to network health and performance data.
- Schedule a session with your designated account manager to go over configurations and receive training on utilizing the service features effectively.
Frequently Asked Questions
- What is the purpose of the ExtremeWorks Managed Services ResponsePLUS? The service is designed to proactively monitor and manage your network to prevent disruptions and ensure optimal performance.
- How quickly can I expect parts replacement? We offer a 4-hour advance parts replacement service, ensuring rapid response to any hardware issues.
- Will I have a dedicated contact for support? Yes, a designated managed services account manager will be assigned to your account, providing personalized support and regular performance reviews.
- What kind of support is included? You will receive email support service along with proactive incident and problem management to resolve any issues effectively.
- Is there a cost associated with software updates? Software updates and upgrades are included as part of the service to ensure your network remains secure and efficient.
Customer reviews
Showing - Of Reviews