ExtremeWorks Managed Services ResponsePLUS - Extended Service (AHR) 16565

Experience enterprise-level reliability with Extreme Networks’ ExtremeWorks Managed Services ResponsePLUS - AHR. This extended, one-year service delivers proactive, end-to-end support designed to safeguard your network against disruption and performance degradation. By combining continuous remote monitoring, swift incident and problem resolution, proactive change and configuration management, and ongoing software updates, ResponsePLUS keeps your environment optimized, secure, and compliant. The service is built around a real-time visibility framework via the Extreme Networks Managed Services Gateway, ensuring instant access to critical network health data, performance metrics, security issues, saved configurations, and a comprehensive inventory and reporting ecosystem. A dedicated managed services account manager is assigned to your organization, with scheduled review sessions to align outcomes with business goals. The ResponsePLUS - AHR offering is purpose-built to identify potentially critical network situations early and take proactive actions to prevent business disruption, delivering reliable support to resolve technical issues quickly and efficiently. Email support is included for fast problem resolution, while the service depot ensures fast, reliable, and cost-effective parts replacement to maximize productivity. With a 4-hour advance parts replacement commitment and a full 1-year duration, this service is designed to provide maximum uptime and predictable IT operating costs.

• Proactive remote network monitoring and comprehensive issue management: Continuous surveillance of network health, performance, and security posture to detect anomalies early. The service prioritizes incidents and problems, enabling rapid response and resolution before they impact users or business operations.
• 4-hour advance parts replacement for maximum reliability: When a covered component fails or shows imminent risk, the service guarantees a fast parts replacement window to minimize downtime and keep critical services online. This reduces reaction time and increases system resilience across your environment.
• End-to-end management of software updates, upgrades, and configurations: Operational software updates and upgrades are handled as part of the package, along with proactive change and configuration management. This helps maintain security posture, feature parity, and system stability without burdening your internal teams.
• Real-time visibility and centralized control via the Managed Services Gateway: Access real-time network health, performance metrics, security alerts, saved configurations, an inventory database, and standardized network reports—delivered through a secure, user-friendly portal for quick insights and governance.
• Dedicated account management and structured review cadence: A designated managed services account manager is assigned to your organization, with scheduled review sessions to assess outcomes, adjust service scope, and align with evolving business requirements. Email support is included to resolve issues promptly when needed.

Technical Details of ExtremeWorks Managed Services ResponsePLUS - AHR

• Service Duration: 1 year from activation, designed to deliver consistent, predictable support and outcomes.
• Response Time: 4-hour advance parts replacement for covered products, optimizing uptime and reducing business risk during hardware faults or failures.
• Coverage Scope: Includes Covered Products as defined by the service agreement, with proactive maintenance and remediation aligned to your environment.
• Key Capabilities: Proactive remote monitoring, incident management, problem management, proactive change and configuration management, and operational software updates/upgrades.
• Support Channels: Email support included for rapid problem resolution, complemented by a dedicated account manager for ongoing guidance and coordination.
• Managed Services Gateway: Real-time access to network health, performance, security issues, saved configurations, an inventory database, and standardized network reports.
• Account Management: A single, designated Managed Services Account Manager with scheduled review sessions to ensure service delivery meets business needs.
• Depot and Replacement: Advanced parts replacement supported by service depot capabilities to ensure fast, reliable, and cost-effective hardware recovery.

How to install ExtremeWorks Managed Services ResponsePLUS - AHR

• Register the service within your organization and confirm eligibility of Covered Products under the ResponsePLUS - AHR terms.
• Activate and configure the Extreme Networks Managed Services Gateway to enable real-time visibility, health checks, and centralized reporting.
• Assign the dedicated managed services account manager and establish the preferred cadence for review sessions and reporting delivery.
• Provide appropriate access and credentials to enable remote monitoring, change management, and configuration management activities.
• Begin ongoing proactive service operations, including monitoring, incident/problem management, software updates, configurations, and scheduled business reviews to maximize uptime and productivity.

Frequently Asked Questions

• What is ExtremeWorks Managed Services ResponsePLUS - AHR? It is an extended, 1-year managed services package from Extreme Networks that delivers proactive network monitoring, incident and problem management, proactive change and configuration management, operational software updates and upgrades, and advanced parts replacement (4-hour) for defined Covered Products, with access to the Managed Services Gateway and a dedicated account manager.
• What does 4-hour advance parts replacement mean for my environment? If a covered component fails or shows imminent risk, Extreme Networks commits to replacing the parts within four hours to minimize downtime and maintain business continuity.
• What is included in the Managed Services Gateway? The gateway provides real-time access to network health and performance data, security issue alerts, saved configurations, an inventory database, and standardized network reports, helping your team monitor and govern the network effectively.
• Who will manage my service and how often will we review results? A dedicated Managed Services Account Manager is assigned to your account, with scheduled review sessions to discuss performance, outcomes, and any necessary adjustments to the service scope or priorities.
• Is email support included? Yes, email support is included to resolve problems promptly, complementing on-site or remote actions as needed for timely remediation.
• What is the duration of the service contract? The service is provided for a 1-year term, designed to deliver consistent productivity and predictable budgeting.
• What type of software updates are covered? Operational software updates and upgrades are included, ensuring your environment remains current with security patches, bug fixes, and feature enhancements as defined by the service terms.
• How does this service help with proactive change and configuration management? The service includes proactive change and configuration management, which means changes are planned, tested, and deployed in a controlled manner to minimize risk and maintain system stability.