Description
Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS – a comprehensive solution designed to ensure your network runs smoothly and efficiently. This extended service plan not only offers technical support but also adopts a proactive approach to maintain your network's health, performance, and security. With a focus on minimizing disruptions and maximizing reliability, ResponsePLUS is the ideal choice for businesses that depend on uninterrupted connectivity.
- Proactive Network Monitoring: Benefit from continuous remote monitoring that identifies potential issues before they escalate into significant problems, ensuring your business operates without interruptions.
- Comprehensive Incident Management: Take advantage of robust incident and problem management services that help resolve issues swiftly, minimizing downtime and preserving business productivity.
- Operational Software Updates: Stay ahead with regular software updates and upgrades, ensuring your network infrastructure is equipped with the latest features and security patches.
- Advanced Parts Replacement: Enjoy peace of mind with a 4-hour advance parts replacement service, ensuring that your operations can quickly recover from hardware failures with minimal delay.
- Dedicated Account Management: Experience personalized support with a designated managed services account manager who facilitates scheduled review sessions to keep your network's performance in check.
Technical Details of the Product
- Service Type: ExtremeWorks Managed Services ResponsePLUS - Extended Service
- Service Duration: 1 Year
- Coverage: Includes proactive monitoring, incident management, technical support, and software updates
- Response Time: 4-Hour Advance Parts Replacement
- Access: Access to Extreme Networks Managed Services Gateway for real-time insights
How to Install
- Contact your Extreme Networks representative to activate the ResponsePLUS service.
- Set up the Extreme Networks Managed Services Gateway according to the provided instructions.
- Schedule a kick-off meeting with your designated account manager to outline your specific needs and expectations.
- Begin the installation of any necessary monitoring tools and configure alerts for critical network metrics.
- Regularly review performance reports and scheduled review sessions with your account manager to ensure optimal network health.
Frequently Asked Questions
- What does the ExtremeWorks Managed Services ResponsePLUS include? It includes proactive monitoring, incident management, software updates, and advanced parts replacement, along with access to the Managed Services Gateway.
- How quickly can I expect a parts replacement? The service guarantees a 4-hour advance parts replacement response time to minimize downtime.
- Is there a dedicated support team? Yes, each customer is assigned a dedicated managed services account manager for personalized support.
- How often are software updates provided? Operational software updates and upgrades are provided regularly as part of the service to keep your network secure and efficient.
- What happens in case of a network incident? Our comprehensive incident management service will address any network issues promptly to ensure a swift resolution.
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