Description
Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service. This comprehensive service plan is tailored to enhance your network management experience, providing proactive monitoring and support designed specifically for your business needs. With an emphasis on reliability and performance, this service ensures your network operates seamlessly, allowing you to focus on your core business operations.
- Proactive Network Monitoring: Experience continuous remote network monitoring that identifies and resolves potential issues before they disrupt your operations.
- Incident and Problem Management: Benefit from expert support to manage and resolve incidents swiftly, minimizing downtime and enhancing overall productivity.
- Comprehensive Technical Support: Gain 24/7 access to technical support and operational software updates, ensuring your network infrastructure remains current, secure, and efficient.
- Advanced Parts Replacement: Enjoy a 4-hour advance parts replacement service that guarantees quick and efficient restoration of your network capabilities, ensuring minimal disruption to your operations.
- Dedicated Account Management: Your assigned managed services account manager will conduct regular review sessions, providing tailored insights and recommendations for optimizing your network.
Technical Details of the Product
The ExtremeWorks Managed Services ResponsePLUS offers a 1-year service duration, providing ultimate peace of mind for your network infrastructure. This service includes:
- Real-time access to network health and performance metrics via the Extreme Networks Managed Services Gateway.
- Saved configurations and an inventory database for effortless management and recovery.
- Standardized network reports to help you track performance and identify trends over time.
- Email support service to assist you with any mishaps that may arise.
- Fast, reliable, and cost-effective service depot support for all covered products.
How to Install
Implementing the ExtremeWorks Managed Services ResponsePLUS is straightforward. Follow these steps to get started:
- Purchase the ExtremeWorks Managed Services ResponsePLUS plan through an authorized reseller or directly from Extreme Networks.
- Upon confirmation of purchase, you will receive onboarding instructions via email.
- Coordinate with your assigned account manager to schedule an initial setup session.
- Access the Extreme Networks Managed Services Gateway to configure your network settings and preferences.
- Begin utilizing the proactive monitoring and support services immediately.
Frequently Asked Questions
What is included in the ExtremeWorks Managed Services ResponsePLUS?
This service includes remote network monitoring, incident and problem management, technical support, software updates, and advanced parts replacement to ensure a comprehensive support package.
How does the 4-hour advanced parts replacement work?
If a critical hardware failure occurs, you will receive a replacement part within 4 hours to minimize downtime and ensure business continuity.
Can I access my network's performance metrics at any time?
Yes, with the Extreme Networks Managed Services Gateway, you can access real-time data on your network's health, performance, and security issues anytime, allowing for informed decision-making.
Is there a minimum contract duration for this service?
The ExtremeWorks Managed Services ResponsePLUS is available with a minimum duration of one year, ensuring extended support for your investment in network security and performance.
Who do I contact for support?
Your designated managed services account manager will be your primary contact for any support-related inquiries, ensuring you receive personalized assistance tailored to your needs.
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