Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service (1 Year) with 4-Hour AHR

Experience unmatched network reliability and peace of mind with Extreme Networks’ ExtremeWorks Managed Services ResponsePLUS — Extended Service. This comprehensive, 1-year program is engineered to detect issues before they disrupt your business, deliver rapid parts and expert technical support, and provide real-time visibility into your network’s health and security. With proactive remote monitoring, incident and problem management, and advanced configuration services, ResponsePLUS ensures your Covered Products stay optimized, secure, and up-to-date. The service includes access to the Extreme Networks Managed Services Gateway for real-time health metrics, inventory tracking, and standardized reporting, plus a dedicated account manager who guides you through onboarding, reviews, and ongoing optimization. If you’re seeking dependable, scalable expertise that keeps your network performing at peak levels, ResponsePLUS is designed to deliver.

• Proactive remote monitoring, incident and problem management: ResponsePLUS continuously watches your network around the clock to identify potential trouble spots, performance bottlenecks, and security anomalies. Our expert teams triage incidents, determine root causes, and implement rapid remediation to minimize disruption. This proactive approach means fewer outages, reduced mean time to repair (MTTR), and a steadier flow of business operations. With proactive monitoring, you gain early visibility into emerging issues, allowing preventative actions that align with your IT strategy and service level expectations. The service also includes structured problem management to prevent recurring incidents by addressing underlying systemic causes rather than treating symptoms.
• 4-hour advance parts replacement and rapid response: When hardware components fail or require replacement, ResponsePLUS delivers an advanced parts replacement service with a four-hour response window. This means hardware replacements and field remediation are prioritized to minimize downtime. The guarantee of timely parts availability and expedited deployment translates to higher device uptime, reduced service interruptions, and a more dependable network ecosystem. You can plan with confidence knowing critical components are backed by a fast, reliable parts service that supports business continuity and productivity, especially in environments where downtime translates to lost revenue or compromised customer experiences.
• Extreme Services Gateway access for real-time visibility: The Managed Services Gateway provides you with a real-time, secure window into network health, performance metrics, and security posture. You’ll also access saved configurations, an up-to-date inventory database, and standardized network reports that simplify compliance, auditing, and capacity planning. This centralized visibility enables IT leadership to make informed decisions, track changes over time, and verify that configurations remain consistent with your governance standards. The gateway acts as a single pane of glass for monitoring and reporting, reducing the need for multiple tools and dashboards.
• Proactive change and configuration management: ResponsePLUS emphasizes proactive governance of network changes and configurations. Our team identifies potential risks before changes are applied, validates compatibility with existing policies, and executes changes in a controlled, auditable manner. This reduces the risk of misconfigurations, unexpected outages, or policy drift. With proactive change management, you receive cleaner rollouts, smoother adoption of firmware or software updates, and consistent configuration baselines across your Covered Products. The service also supports rollback planning and post-change verification to ensure stability after any modification.
• Dedicated MSP account manager, onboarding, and ongoing support: A named Managed Services account manager is assigned to your organization, guiding you through onboarding, review sessions, and ongoing optimization opportunities. Scheduled sessions help you align service outcomes with business objectives and regulatory requirements. You’ll benefit from personalized escalation paths, prioritized support, and a clear roadmap for future enhancements. The combination of a dedicated manager and structured communication channels ensures transparency, accountability, and measurable improvements in network performance, security, and reliability throughout the 1-year term.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service 4hr Ahr 16790

• SKU: 16790
• Service type: ExtremeWorks Managed Services ResponsePLUS with AHR (Advanced Hardware Replacement) coverage
• Coverage duration: 1 year
• Response time: 4-hour advance parts replacement service for timely completion
• Key inclusions: Continuous proactive remote network monitoring, incident and problem management, proactive change and configuration management, operational software updates and upgrades, and advanced parts replacement
• Support scope: Email support included; remote assistance with escalation and problem resolution
• Real-time visibility tools: Access via the Extreme Networks Managed Services Gateway for health, performance, security issues, saved configurations, inventory database, and standardized network reports
• Account management: Dedicated Managed Services account manager with scheduled review sessions
• Onboarding and reviews: Structured onboarding, regular performance reviews, and optimization recommendations

How to install Extreme Networks ExtremeWorks Managed Services ResponsePLUS

ResponsePLUS is a managed service rather than a traditional software installation, so there is no on-site or endpoint software deployment required on your part. The onboarding and activation are handled by your Extreme Networks account team and the Managed Services provider. To get started, you can anticipate a collaborative onboarding process that establishes eligibility, verifies device coverage, and configures the Managed Services Gateway for real-time access. Typical steps include confirming Covered Products, compiling a device inventory, validating network topology compatibility, and setting initial monitoring thresholds and alert preferences. Your designated MSP account manager will coordinate with your IT staff to collect necessary information, schedule onboarding sessions, and align the service with your change-management policies. As soon as onboarding is complete, you will begin to receive proactive monitoring, rapid parts replacement readiness, and ongoing optimization guidance, all backed by the 4-hour response commitment and one-year service window.

During installation and onboarding, you can expect:

• Provisioning of access to the Managed Services Gateway for your organization and authorized users
• Configuration of alerting, dashboards, and standard reports that reflect your business priorities
• Inventory synchronization to ensure accurate asset tracking and lifecycle management
• Initial software update and upgrade planning aligned with your existing maintenance schedules
• Establishing escalation paths and communication channels with the MSP account team

Because ResponsePLUS is designed to be non-disruptive to daily operations, the primary installation activities focus on provisioning, policy alignment, and data integration rather than on-site software deployment. The result is a streamlined onboarding experience that accelerates time-to-value while ensuring your network remains secure, resilient, and up-to-date over the entire one-year period.

Frequently asked questions

• Q: What is included in ExtremeWorks ResponsePLUS - AHR?
  A: ResponsePLUS - AHR includes continuous proactive remote network monitoring, incident and problem management, proactive change and configuration management, operational software updates and upgrades, advanced parts replacement with a 4-hour response, Email Support, access to the Managed Services Gateway for real-time health and reporting, and a dedicated account manager with scheduled reviews for one year.
• Q: What does the 4-hour advance parts replacement guarantee mean?
  A: The 4-hour response time ensures that if a required hardware component is identified as failing or in need of replacement, the service prioritizes rapid parts delivery and field remediation to minimize downtime. This delay reduction helps maintain service continuity, maximize device uptime, and protect business operations during critical periods.
• Q: How does the Managed Services Gateway improve visibility?
  A: The Gateway offers real-time access to network health, performance, and security data, along with saved configurations, an inventory database, and standardized reports. This centralized visibility supports faster decision-making, easier compliance, and consistent governance across your network estate.
• Q: Is there a separate installation requirement for ResponsePLUS?
  A: No on-site software installation is required for ResponsePLUS. Onboarding is led by your Extreme Networks account team and MSP, focusing on provisioning, policy alignment, data integration, and gateway configuration to deliver proactive monitoring and rapid response from day one of the service term.
• Q: How is success measured in a 1-year engagement?
  A: Success is typically measured by uptime improvements, faster MTTR for incidents, reduced risk of outages through proactive changes, and measurable gains in network performance and security. Regular review sessions with your dedicated account manager provide concrete metrics, actionable insights, and recommendations aligned with your business goals.