Description
Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service. This premium service plan is meticulously designed to protect and enhance your network infrastructure, ensuring optimal performance and reliability. With round-the-clock support and swift response times, the ExtremeWorks Managed Services ResponsePLUS adds exceptional value to your investment by minimizing downtime and maximizing efficiency.
- Comprehensive Coverage: The Extreme Networks ResponsePLUS service provides 24 x 7 x 4 Hour support, ensuring that technical assistance is at your fingertips whenever you need it, day or night.
- Parts Replacement Service: Experience peace of mind with the expedited parts replacement service that swiftly resolves issues, maintaining business continuity and operational efficiency.
- Service Depot Accessibility: With designated Service Depot locations, you can trust that your hardware will be repaired or replaced reliably, ensuring maximum productivity for your operations.
- Electronic and Physical Service: This service plan encompasses both electronic and physical support options, offering flexibility and convenience in addressing your network needs.
- Swift Response Times: Benefit from a remarkable 4 Hour Advance Parts Replacement response time, designed to cater to urgent situations and assure reliable operations.
Technical Details
- Service Type: Managed Services
- Service Duration: 1 Year
- Support Availability: 24 x 7
- Response Time: 4 Hour Advance Parts Replacement
- Service Depot: Yes
- Parts Replacement: Included
- Service Subtypes: Electronic and Physical
How to Install
Setting up the Extreme Networks ExtremeWorks Managed Services ResponsePLUS is straightforward. Follow these steps for seamless integration:
- Purchase the ExtremeWorks Managed Services ResponsePLUS and receive your service confirmation.
- Contact the Extreme Networks customer service team to activate your service plan.
- Ensure your network equipment is registered in the Extreme Networks system for optimal service coverage.
- If you experience any issues, contact technical support, available 24/7, for immediate assistance.
- For parts replacement, follow the instructions provided by the support team to ensure proper handling and quick resolution.
Frequently Asked Questions
What is included in the ExtremeWorks Managed Services ResponsePLUS plan?
The plan includes 24/7 support, parts replacement, electronic and physical services, and access to Service Depot locations for repairs.
How quickly can I expect a parts replacement?
The service features a 4 Hour Advance Parts Replacement response time, ensuring minimal disruption to your operations.
Is there a limit to the number of service requests I can make?
No, you can make as many service requests as necessary. The plan is designed to provide comprehensive support for your network infrastructure.
How do I contact customer support?
You can reach customer support via phone or email, both of which are available 24/7 for your convenience.
What happens if my equipment needs to be sent to a Service Depot?
If your equipment requires repair, it will be sent to the nearest Service Depot location, where it will be handled efficiently to minimize downtime.
Customer reviews
Showing - Of Reviews