Description
Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service for 1 Year. This comprehensive service offering is designed to provide organizations with the peace of mind they need when managing their network infrastructure. With a focus on proactive monitoring, problem management, and reliable technical support, this service is ideal for businesses looking to optimize their network performance and ensure uninterrupted service delivery.
- Proactive Network Monitoring: Experience continuous remote network monitoring that allows for the early identification of potential issues, ensuring that disruptions are addressed before they affect your business operations.
- Comprehensive Incident Management: Benefit from expert incident and problem management, ensuring that any unforeseen network issues are resolved swiftly and efficiently, minimizing downtime.
- Advanced Configuration Management: Enjoy proactive change and configuration management, which helps maintain optimal network performance while keeping system updates and upgrades seamless.
- Real-Time Access to Network Insights: Gain access to the Extreme Networks Managed Services Gateway, providing real-time insights into network health, performance, and security issues, along with saved configurations and standardized reports.
- Personalized Account Management: A dedicated managed services account manager will be assigned to you, ensuring you receive tailored support and scheduled review sessions to discuss performance and improvements.
Technical Details of Product
- Service Duration: 1 Year
- Service Type: Managed Services ResponsePLUS - AHR
- Support & Maintenance: Continuous proactive monitoring, incident management, technical support, and parts replacement
- Response Time for Parts Replacement: 4 Hour Advance Parts Replacement
- Email Support: Included for resolving problems
- Access to Extreme Networks Managed Services Gateway for real-time insights
How to Install
Installation of the ExtremeWorks Managed Services ResponsePLUS is straightforward. Upon purchasing the service, you will receive an activation key along with detailed instructions. Follow these steps:
- Log into the Extreme Networks Managed Services Gateway using your credentials.
- Enter the activation key to link your service to your network devices.
- Configure your network settings in the dashboard as per your organizational needs.
- Schedule a kick-off meeting with your assigned managed services account manager to ensure all systems are monitored and operational.
- Review the initial report generated by the system to understand your network's health and performance.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS? The service includes continuous proactive monitoring, incident management, configuration management, software updates, advanced parts replacement, and email support.
- How quickly can I expect parts replacement? The service includes a 4-hour advance parts replacement guarantee for optimal efficiency and reduced downtime.
- Will I have support for the entire year? Yes, the service is valid for one year, during which you will receive continuous support and regular review sessions with your dedicated account manager.
- Can I access network health and performance reports? Absolutely! You will have real-time access to network health, performance, and security reports via the Extreme Networks Managed Services Gateway.
- What if I encounter issues that need immediate attention? You can reach out via email support, and our team will work diligently to resolve any issues promptly.
Customer reviews
Showing - Of Reviews