Description
Experience peace of mind with Extreme Networks ExtremeWorks Managed Services ResponsePLUS, a premium service solution designed to ensure your network operates at peak performance. This extended one-year service offering is perfect for businesses that prioritize uninterrupted network functionality and efficiency. With a focus on proactive support and rapid response, ResponsePLUS is the ideal choice for organizations looking to enhance their network reliability, security, and overall performance.
- Comprehensive Remote Monitoring: Stay ahead of potential issues with proactive remote monitoring that continuously scans your network for irregularities, ensuring smooth operations and avoiding significant disruptions.
- Expert Incident and Problem Management: Rely on dedicated technical support that effectively manages incidents and resolves problems to minimize downtime, allowing your business to maintain high productivity levels.
- Proactive Change and Configuration Management: Keep your network configurations optimized with proactive management practices that contribute to overall system performance improvements.
- Advanced Parts Replacement: Benefit from rapid parts replacement with an impressive 4-hour response time, guaranteeing quick recovery from hardware failures and maintaining operational continuity.
- Exclusive Access to Managed Services Gateway: Make informed decisions with real-time insights into network health, performance, and security through the Managed Services Gateway, enabling proactive management and enhanced operational strategies.
Technical Details of the Product
- Service Type: Managed Services ResponsePLUS - AHR
- Service Duration: 1 Year
- Response Time: 4 Hour Advanced Parts Replacement
- Email Support: Included for swift problem resolution
- Operational Software Updates: Regular updates to keep systems current and secure
How to Install
To install the Extreme Networks ExtremeWorks Managed Services ResponsePLUS, follow these simple steps:
- Contact your designated account manager to discuss your specific network requirements and configurations.
- Schedule an initial assessment to evaluate your current network setup and identify areas for improvement.
- Provide access to your network for ongoing monitoring and management.
- Complete necessary documentation for service setup, including coverage details and service expectations.
- Begin enjoying the benefits of proactive network management and support.
Frequently Asked Questions
- What is the response time for incidents? Incidents are managed efficiently, with dedicated support available to address issues promptly, complemented by a 4-hour parts replacement guarantee.
- Is this service suitable for small businesses? Yes, the ExtremeWorks Managed Services ResponsePLUS is designed to cater to businesses of all sizes, providing tailored support to meet unique needs.
- Does the service include software updates? Yes, regular operational software updates are part of the service, ensuring that your systems remain secure and up to date.
- How frequently are review sessions held? Scheduled review sessions are held regularly with your designated account manager to assess network performance and address any concerns.
- What types of products are covered under this service? The service covers a range of products as defined in your purchase agreement, ensuring comprehensive support for your network environment.
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