Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service 4hr Ahrx46024t

Extreme NetworksSKU: 7177468

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Sale price$2,147.13

Description

In today’s demanding enterprise environments, keeping networks healthy and business operations uninterrupted is non‑negotiable. Extreme Networks’ ExtremeWorks Managed Services ResponsePLUS – Extended Service delivers a proactive, end‑to‑end service model that combines continuous remote monitoring, rapid incident and problem management, and proactive change and configuration oversight. With a full year of coverage, advanced parts replacement, and direct access to a dedicated managed services gateway and account manager, this offering is designed to identify potential disruptions before they impact users, minimize downtime, and give your team confidence that your network is under expert care. It’s more than support; it’s a structured, proactive partnership that aligns technology operations with your business outcomes.

  • Comprehensive remote monitoring and proactive incident and problem management, delivering continuous visibility into network health, performance, and security postures. Real‑time alerts, trend analysis, and proactive remediation actions help avert business disruptions before they occur, reducing mean time to resolution and supporting service level expectations across the organization.
  • Proactive change and configuration management designed to prevent outages during routine updates, capacity expansions, or policy adjustments. Planned changes are reviewed and tested with a focus on maintaining baseline stability, minimizing risk, and ensuring configurations remain consistent with security and operational standards.
  • Operational software updates and upgrades to keep networking equipment current with the latest features, security fixes, and performance enhancements. This service helps you leverage ongoing innovations while maintaining a stable, robust baseline for day‑to‑day operations.
  • Advanced parts replacement with a guaranteed 4‑hour service response window to maximize reliability and minimize downtime during hardware faults or supply‑chain interruptions. Depot and field options, where applicable, are coordinated to ensure rapid restoration of critical network components and services.
  • Real‑time access to the Extreme Networks Managed Services Gateway, enabling visibility into health, performance, and security issues. This gateway includes saved configurations, an up‑to‑date inventory database, and standardized network reports, all tied to a dedicated account manager who coordinates reviews and aligns service delivery with your business priorities.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service 4hr Ahrx46024t

  • Service type: ResponsePLUS – Advanced Hardware Replacement (AHR) offering within the ExtremeWorks portfolio.
  • Duration: 1 year of continuous coverage, ensuring dependable support, steady monitoring, and consistent escalation handling for the entire term.
  • Coverage: Includes Covered Products as defined in ExtremeWorks terms, with emphasis on proactive health checks, incident management, and configuration oversight for eligible network devices and components.
  • Response time for parts replacement: 4 hours from incident notification, enabling rapid restoration of critical services and minimizing business impact through advance parts deployment and streamlined logistics.
  • Remote monitoring: Continuous, proactive monitoring of network devices, applications, and security controls to detect anomalies and respond before they affect operations.
  • Support channels: Email support included to resolve problems quickly, complemented by structured service reviews and escalation processes managed by your account executive.
  • Managed Services Gateway: Real‑time access to health, performance, and security data, saved configurations, and an inventory database that supports standardized reporting and trend analysis.
  • Account management: A designated Extreme Networks managed services account manager is assigned to you, with scheduled review sessions to discuss metrics, outcomes, and opportunities for optimization.
  • Depot and field service options: Depot services provide cost‑effective, efficient parts replacement and logistics, while on‑site or field actions may be utilized to meet service level commitments where appropriate.

how to install ExtremeWorks Managed Services ResponsePLUS

  • Initiate onboarding with your account manager to confirm the service start date, scope, and eligibility of devices under the ResponsePLUS program.
  • Provide essential network inventory details and access information to enable the Managed Services Gateway to connect securely with your environment for real‑time monitoring and data collection.
  • Schedule a kickoff session with your designated account manager and the Extreme Networks technical team to review monitoring dashboards, escalation paths, and reporting cadence.
  • Configure monitoring thresholds, alert preferences, and escalation policies to align with your organization’s risk tolerance and business priorities, ensuring rapid notification and appropriate action on identified issues.
  • Enable ongoing health checks, automatic software updates where applicable, and saved configuration baselines, followed by a formal initial review to establish benchmarks and success criteria for the engagement.

Frequently asked questions

  • What is included in ExtremeWorks ResponsePLUS – Extended Service (1 Year)? It combines continuous proactive remote network monitoring, incident and problem management, proactive change and configuration management, ongoing software updates and upgrades, advanced 4‑hour parts replacement, and access to the Managed Services Gateway with a dedicated account manager and scheduled reviews. Email support is included to resolve problems quickly, while depot and field service options help ensure rapid restoration of critical components.
  • How long does the service last? The Extended Service is designed for a 12‑month term, providing predictable budgeting, consistent service delivery, and ongoing optimization opportunities through regular account reviews with your manager.
  • What does the 4‑hour parts replacement mean for my network? It means that for eligible incidents requiring hardware replacement, Extreme Networks commits to delivering and installing replacement parts within four hours of incident confirmation, minimizing downtime and keeping critical network paths available with minimal disruption to users.
  • What support channels are included? Email support is included for problem resolution, complemented by proactive monitoring dashboards, executive reviews, and access to the Managed Services Gateway for real‑time visibility into network health, performance, and security trends.
  • How do I onboard and get started? You begin by engaging your assigned account manager, sharing device inventory, and enabling the Managed Services Gateway. A kickoff session follows to align on monitoring configurations, reporting expectations, and the schedule for ongoing reviews and optimization activities.

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