Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is the perfect solution for businesses looking to enhance the reliability and efficiency of their networking equipment. This service plan is meticulously designed to ensure that your network operates smoothly, providing peace of mind with a comprehensive suite of support options. With a focus on minimizing downtime and maximizing productivity, ResponsePLUS is your trusted partner in maintaining optimal network performance.

• 24/7 Availability: Experience uninterrupted support from our dedicated team, available around the clock to assist you with any issues that may arise, ensuring your systems remain operational.
• 4-Hour Advance Parts Replacement: Enjoy expedited service with our guaranteed 4-hour response time for parts replacement, reducing downtime and keeping your network functioning seamlessly.
• Depot Exchange Services: Take advantage of our efficient service depot, which provides cost-effective replacement parts and services to quickly resolve any issues and get your network back on track.
• Electronic and Physical Protection: Protect your investment with our dual service sub-type that combines both electronic and physical protection, enhancing reliability and ensuring maximum productivity for your business.
• 1 Year of Comprehensive Coverage: Secure peace of mind with a full year of service duration, ensuring confidence in the dependability of our support and solutions for your networking equipment.

Technical Details of the Product

• Service Type: Managed Services ResponsePLUS
• Service Duration: 1 Year
• Response Time: 4 Hours for Advance Parts Replacement
• Service Availability: 24 x 7 support
• Service Depot: Available for parts exchange
• Protection Type: Electronic and Physical

How to Install

Installing and activating your Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a simple process. Follow these easy steps:

1. Purchase the service plan through an authorized Extreme Networks partner or reseller.
2. You will receive a confirmation email containing activation instructions and service details.
3. Follow the instructions provided in the email to register your equipment and activate your support services.
4. Ensure that your contact information is updated for immediate access to support.
5. Once activated, you can fully utilize the benefits of our 24/7 support and parts replacement services.

Frequently Asked Questions

• What is included in the ResponsePLUS service? The ResponsePLUS service provides 24/7 support, 4-hour advance parts replacement, depot exchange services, and both electronic and physical protection for your networking equipment.
• How do I request parts replacement? Simply contact our support team via the designated support channels, and they will guide you through the process of requesting a parts replacement.
• Can I upgrade or extend my service after it expires? Yes, you can upgrade or extend your service by contacting your Extreme Networks partner or reseller before the expiration date.
• How does the service depot function? The service depot serves as a reliable location for parts exchange, allowing you to send defective parts and receive replacements quickly, which helps to reduce downtime.
• Is there a difference between electronic and physical protection? Yes, electronic protection addresses software and firmware issues, while physical protection pertains to hardware components and their replacements.