Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a premium service designed for businesses that prioritize their network's performance and reliability. This extended one-year service offers proactive monitoring and dedicated support tailored to your unique business needs. By choosing ResponsePLUS, your organization can ensure seamless networking capabilities that drive operations forward, allowing you to focus on what you do best.

• Proactive Network Monitoring: Enjoy continuous remote monitoring of your network. This feature detects potential issues early and addresses them before they escalate into significant problems, ensuring your network runs smoothly at all times.
• Incident and Problem Management: Our dedicated support team is always ready to manage any incidents or problems that arise. This minimizes disruption to your business operations, helping you maintain productivity without unexpected downtime.
• Operational Software Updates: Stay ahead of the curve with regular software updates and upgrades included in the service. This keeps your network secure and efficient while allowing you to leverage the latest features and improvements.
• Advanced Parts Replacement: Benefit from next business day advanced parts replacement. This ensures minimal downtime and a quick return to productivity, allowing your business to continue running smoothly.
• Real-Time Access to Network Health: Gain valuable insights into your network's performance and security issues through the Extreme Networks Managed Services Gateway. Standardized network reports provide a comprehensive overview of your network health.

Technical Details of the Product

• 1 Year of coverage for managed services
• Access to a designated managed services account manager
• Scheduled review sessions to assess network performance and needs
• Email support service for quick resolution of mishaps
• Inventory database for efficient management of network assets

How to Install

Installing the ExtremeWorks Managed Services ResponsePLUS service is straightforward:

1. Contact your Extreme Networks sales representative to initiate the service agreement.
2. Provide necessary information regarding your current network setup and any specific requirements you may have.
3. Receive and configure the Extreme Networks Managed Services Gateway for real-time network access.
4. Schedule an initial review session with your designated account manager to establish monitoring parameters.
5. Start enjoying the benefits of proactive network management and support!

Frequently Asked Questions

• Q: What is included in the ExtremeWorks Managed Services ResponsePLUS?
• A: The service includes proactive monitoring, incident management, software updates, advanced parts replacement, and access to the Managed Services Gateway.
• Q: How quickly can I expect parts replacement?
• A: The service offers next business day advanced parts replacement to minimize downtime.
• Q: Will I have a dedicated account manager?
• A: Yes, you will be assigned a designated managed services account manager to assist you with your network's needs.
• Q: Is there an email support service available?
• A: Yes, the service includes email support for quick assistance with any issues that may arise.
• Q: How do I get started with the service?
• A: Simply contact your Extreme Networks sales representative to set up the service and begin the installation process.