Description
The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is an invaluable service designed to elevate your network management experience. This extended service package ensures that your network is monitored, supported, and maintained with the utmost expertise, thereby keeping your business operations running smoothly and efficiently. With a focus on proactive monitoring and rapid incident management, this service offers peace of mind and allows you to concentrate on growing your business while your network remains in capable hands.
- Proactive Network Monitoring: Benefit from continuous remote monitoring that allows for the real-time detection of potential issues, ensuring uninterrupted business operations and enhancing overall network reliability.
- Incident and Problem Management: Experience a comprehensive approach to managing incidents where issues are evaluated and resolved promptly by our dedicated Network Operations Center (NOC) engineers, minimizing disruption to your operations.
- Advanced Parts Replacement: Enjoy peace of mind with immediate parts replacement services that feature a rapid 4-hour response time for critical components, which minimizes downtime and maintains productivity.
- Operational Software Updates: Stay ahead of the curve with regular operational software updates, security enhancements, and performance improvements that keep your network optimized and secure.
- Designated Account Manager: Access tailored support with a dedicated managed services account manager who conducts scheduled review sessions, ensuring your network is consistently aligned with your business goals.
Technical Details of the Product
- Service Type: Managed Services ResponsePLUS - AHR
- Service Duration: 1 Year
- Availability: 24x7 access to Network Operations Center (NOC)
- Parts Replacement Response Time: 4 Hours
- Includes: Proactive monitoring, incident management, technical support, and operational software updates
How to Install
Installing the ExtremeWorks Managed Services ResponsePLUS is a straightforward process. Follow these steps for a seamless experience:
- Contact your Extreme Networks representative to initiate the service and agree on the specific terms of your service level.
- Your designated managed services account manager will arrange an onboarding session to discuss your network environment and establish monitoring parameters.
- Once the parameters are set, the Extreme Networks monitoring tools will be configured for proactive monitoring of your network.
- Regularly scheduled review sessions will be planned to ensure ongoing optimization and to address any emerging needs or concerns.
- Access the Extreme Networks Managed Services Gateway to monitor network health, performance, and security issues in real-time.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS service? The service includes proactive network monitoring, incident and problem management, operational software updates, advanced parts replacement, and access to a dedicated account manager.
- How quickly can I expect parts replacement? The parts replacement service offers a response time of 4 hours to ensure timely completion and minimize downtime.
- Can I access support at any time? Yes, you have 24x7 access to the Network Operations Center (NOC) for reporting issues, asking questions, and receiving assistance.
- How often will I receive updates on my network status? You will have regularly scheduled review sessions with your account manager, and you can access real-time network health reports via the Managed Services Gateway.
- Is there a minimum contract period for this service? The ExtremeWorks Managed Services ResponsePLUS service is typically offered with a minimum duration of 1 year.
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