Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS offers businesses an advanced level of support and reliability for their network infrastructure. Designed to empower organizations to focus on their core operations, this extended service guarantees that your network is meticulously monitored and expertly maintained. With a dedicated team of professionals at your service, you can rest assured that any complexities related to network management are handled efficiently and effectively.

• Proactive Network Monitoring: Continuous remote monitoring of your network ensures that potential issues are identified and resolved proactively, allowing for uninterrupted business operations.
• Incident and Problem Management: Our dedicated support team is always available to manage incidents and troubleshoot problems, providing fast and effective solutions to minimize downtime.
• Advanced Configuration Management: Stay current with the latest software updates and upgrades through proactive change and configuration management, ensuring your system is always optimized.
• Real-Time Access to Network Insights: Immediate access to network health, performance metrics, and security alerts through the Extreme Networks Managed Services Gateway enables informed decision-making quickly.
• Next Business Day Parts Replacement: Timely delivery of replacement parts minimizes disruptions, ensuring your network remains operational even in the event of hardware failure.

Technical Details of the Product

• Service Type: Managed Services
• Service Duration: 1 Year
• Includes: Proactive network monitoring, incident management, configuration management, and advanced parts replacement.
• Support Access: Email support and a dedicated account manager.
• Service Location: Accessible Service Depot for convenience.

How to Install

To get started with the ExtremeWorks Managed Services ResponsePLUS, follow these simple steps:

1. Purchase the service through an authorized Extreme Networks distributor.
2. After purchase, you will receive a confirmation email with your account manager's contact information.
3. Set up an initial meeting with your designated account manager to discuss your network requirements.
4. Your account manager will guide you through the setup process and help configure your network monitoring settings.
5. Once configured, you will have access to the Managed Services Gateway for real-time monitoring and reporting.

Frequently Asked Questions

• What type of support is included in the ResponsePLUS service? The service includes proactive monitoring, incident management, configuration management, and technical support via email.
• How quickly can I expect parts replacement? We offer Next Business Day parts replacement to ensure minimal downtime and keep your network running smoothly.
• Can I upgrade my service level during the contract? Yes, you can discuss service upgrades with your account manager at any time during your contract.
• Is there a dedicated account manager available? Yes, each service package includes a dedicated account manager who will assist you throughout your service period.
• What happens if there is a network outage? Our proactive monitoring system will alert our technical team who will work to resolve the issue before it affects your business operations.