Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a comprehensive service solution designed to enhance the reliability and performance of your network infrastructure. With a commitment to operational excellence, this extended service offering spans one year, ensuring that your business benefits from exceptional support that focuses on network health, security enhancement, and operational efficiency. By choosing ExtremeWorks Managed Services ResponsePLUS, organizations can enjoy proactive management and swift incident resolution, ensuring their networks remain resilient and effective.

• Continuous Proactive Monitoring: Experience peace of mind with our 24/7 remote monitoring service. Our dedicated team works diligently to detect potential issues before they escalate, significantly minimizing downtime and disruptions to your business operations.
• Incident and Problem Management: Leverage expert support to swiftly address network incidents. Our proactive approach ensures that problems are resolved promptly, allowing your business to run smoothly at all times without unnecessary interruptions.
• Configuration Management: Benefit from proactive change and configuration management that maintains peak network performance. We ensure your systems are consistently updated, all while safeguarding stability.
• Advanced Parts Replacement: With our Next Business Day Advance Parts Replacement service, enjoy rapid recovery from hardware failures. This minimizes operational impact and keeps your business on track, ensuring hardware issues are resolved quickly.
• Real-Time Access to Network Insights: Gain unparalleled visibility through the Extreme Networks Managed Services Gateway. This feature delivers real-time insights into network health, performance metrics, and security issues, keeping you informed with standardized network reports and saved configurations.

Technical Details of Product

• Service Type: Managed Services - ResponsePLUS
• Service Duration: 1 Year
• Support Options: Email Support, Incident Management
• Parts Replacement: Next Business Day Advance Parts Replacement
• Access Portal: Extreme Networks Managed Services Gateway

How to Install

The installation process for ExtremeWorks Managed Services ResponsePLUS is straightforward and efficient. Upon purchasing the service, a designated account manager will contact you to begin the setup process. The following steps outline the installation procedure:

1. Provide necessary details about your network infrastructure.
2. Schedule an initial assessment to evaluate your current network state.
3. Integrate your network devices with the Managed Services Gateway.
4. Set up monitoring parameters and alerts tailored to your business needs.
5. Commence receiving proactive support and insights into your network performance.

Frequently Asked Questions

• What is included in the ExtremeWorks Managed Services ResponsePLUS? This service includes continuous remote monitoring, incident and problem management, proactive change management, software updates, and advanced parts replacement for covered products.
• How does the Next Business Day parts replacement work? In the event of hardware failure, you can expect a replacement part to be delivered the next business day, ensuring minimal disruption to your services.
• Will I have a dedicated account manager? Yes, every customer is assigned a dedicated managed services account manager who will conduct regular review sessions to ensure service effectiveness and customer satisfaction.
• Can I access the network health information at any time? Absolutely! You will have real-time access to network health, performance metrics, and security issues through the Extreme Networks Managed Services Gateway.
• Is there a contract renewal process? Yes, you will receive timely notifications regarding the renewal of your service prior to the expiration of the one-year term.