Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

Experience unparalleled network reliability and performance with the Extreme Networks ExtremeWorks Managed Services ResponsePLUS. This extended service plan is designed to empower businesses by providing proactive and comprehensive network management solutions tailored to your organization's specific needs. From real-time monitoring to advanced incident management, the ResponsePLUS service ensures that your network is always operating at its peak efficiency, minimizing downtime and maximizing productivity.

• Continuous Proactive Monitoring: Stay ahead of potential issues with 24/7 remote network monitoring that identifies and resolves problems before they impact your operations.
• Incident and Problem Management: Leveraging expert technical support, the ResponsePLUS service provides timely incident resolution, ensuring that your network runs smoothly and minimizes disruptions.
• Advanced Parts Replacement: Enjoy the convenience of Next Business Day parts replacement, ensuring that you have the necessary components to keep your network operational without unnecessary delays.
• Operational Software Updates: Benefit from regular software updates and upgrades that keep your network infrastructure secure and optimized with the latest features and enhancements.
• Dedicated Account Management: A designated managed services account manager will be assigned to your organization, providing personalized support and scheduled review sessions to discuss your network performance and health.

Technical Details of Product

• Service Duration: 1 Year
• Service Type: Managed Services ResponsePLUS
• AHR Coverage: Includes all Covered Products as defined in the service agreement
• Support: Email support for rapid issue resolution
• Inventory Management: Access to an inventory database for streamlined operations
• Reporting: Standardized network reports for performance analysis and optimization

How to Install

1. Purchase the ExtremeWorks Managed Services ResponsePLUS service plan.
2. Contact your designated account manager to initiate the setup process.
3. Provide necessary information about your current network infrastructure.
4. Grant access to your network for monitoring and management purposes.
5. Schedule the initial review session to discuss your network requirements and receive guidance on best practices.

Frequently Asked Questions

• Q: What is included in the ExtremeWorks Managed Services ResponsePLUS?
  A: The service includes proactive network monitoring, incident management, operational software updates, advanced parts replacement, and dedicated account management.
• Q: How quickly can I expect parts replacement?
  A: You can expect Next Business Day parts replacement for any covered components, ensuring minimal disruption to your network operations.
• Q: How does the email support service work?
  A: The email support service allows you to resolve issues quickly by contacting our technical support team via email for rapid assistance.
• Q: Will I receive regular updates on my network performance?
  A: Yes, you will receive standardized reports that provide insights into your network performance and any potential issues that may arise.
• Q: Can I customize my service plan?
  A: Yes, our team can work with you to tailor the service plan according to your specific needs and the size of your organization.