Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is designed to provide your business with a comprehensive network support solution that ensures optimal performance and minimal downtime. This service caters to businesses of all sizes, allowing you to focus on your growth while leaving the complexities of network management to experts. With a commitment to proactive monitoring and rapid issue resolution, ResponsePLUS offers the reliability and assurance your organization needs.

• Continuous Proactive Monitoring: Benefit from around-the-clock remote monitoring that identifies potential issues before they escalate, ensuring uninterrupted network performance.
• Incident and Problem Management: Experience efficient and structured incident handling, significantly reducing downtime and maintaining seamless business operations.
• Proactive Change and Configuration Management: Stay ahead of the curve with expert management of your network configurations and changes, optimizing technology for top-tier performance.
• Advanced Parts Replacement: In the event of hardware failure, enjoy the advantage of a 4-hour advanced parts replacement service, keeping your network operational and minimizing delays.
• Dedicated Account Management: Each client is paired with a managed services account manager, ensuring personalized support through regular reviews to meet and exceed performance expectations.

Technical Details of the Product

• Service Duration: 1 Year
• Response Time for Parts Replacement: 4 Hours
• Included Services: Remote Network Monitoring, Incident Management, Configuration Management, Software Updates, and Advanced Parts Replacement
• Access to the Extreme Networks Managed Services Gateway: Provides real-time network health, performance, and security monitoring
• Email Support: Immediate assistance available for technical issues

How to Install

Installing the ExtremeWorks Managed Services ResponsePLUS is a simple and effective process:

1. Purchase the ResponsePLUS service to activate your plan.
2. Designate a primary contact from your organization to work closely with your dedicated account manager.
3. Grant access to your network for essential remote monitoring and management tasks.
4. Schedule an initial assessment meeting to establish baseline performance metrics and identify your specific needs.
5. Utilize the Managed Services Gateway for continuous monitoring and reporting.

Frequently Asked Questions

• What is included in the ExtremeWorks Managed Services ResponsePLUS? The service encompasses continuous remote monitoring, incident management, proactive change management, software updates, and advanced parts replacement.
• How quickly can I expect parts replacement? The service guarantees a 4-hour advanced parts replacement response time to minimize disruption.
• Is there dedicated support for my account? Absolutely! You will be assigned a dedicated managed services account manager who will conduct regular reviews of your network performance.
• How does the remote monitoring work? Remote monitoring is facilitated through the Extreme Networks Managed Services Gateway, delivering real-time insights into network health and performance.
• What if I encounter an issue outside of regular hours? Email support is readily available for immediate assistance with any technical issues, no matter when they arise.