Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

Experience unparalleled network reliability and performance with the Extreme Networks ExtremeWorks Managed Services ResponsePLUS. This extended service plan is crafted to provide organizations with comprehensive support and proactive monitoring, ensuring that your network operates seamlessly and efficiently. With a dedicated focus on problem management and technical support, the ResponsePLUS service empowers businesses to navigate the complexities of modern networking with confidence.

• Proactive Network Monitoring: Enjoy 24/7 proactive remote monitoring of your network to identify and resolve potential issues before they escalate into disruptive problems.
• Incident and Problem Management: Benefit from sophisticated incident tracking and management services that streamline your support experience, allowing you to focus on your core business activities.
• Enhanced Change and Configuration Management: Stay ahead of the curve with proactive change management and configuration support, ensuring that your network remains secure and optimized.
• Operational Software Updates: Keep your network infrastructure up to date with the latest features and improvements through regular software updates and upgrades, tailored to fit your specific needs.
• Fast Parts Replacement: With the Next Business Day Advance Parts Replacement feature, your organization minimizes downtime and maintains operational continuity, allowing for maximum efficiency.

Technical Details of Extreme Networks ExtremeWorks Managed Services ResponsePLUS

This service includes access to the Extreme Networks Managed Services Gateway, which provides real-time insights into network health, performance, and security issues. Users can also view saved configurations and access an inventory database along with standardized network reports, enabling informed decision-making.

How to Install

To install the ExtremeWorks Managed Services ResponsePLUS, start by contacting your designated managed services account manager, who will guide you through the service setup process. You will receive instructions on integrating the Managed Services Gateway and configuring monitoring settings according to your network environment. Ensure your network devices are compatible and follow the specific configuration steps provided in the service documentation.

Frequently Asked Questions

What is included in the ExtremeWorks Managed Services ResponsePLUS?

The service includes continuous network monitoring, incident management, proactive change management, software updates, and fast parts replacement.

How does the Next Business Day Advance Parts Replacement work?

If a covered part fails, you will receive a replacement part delivered to your location the next business day, minimizing downtime for your operations.

Is there a dedicated support team available?

Yes, each customer is assigned a dedicated managed services account manager who will assist with any issues and hold scheduled review sessions.

How often will I receive software updates?

You will receive regular operational software updates and upgrades as part of the service, ensuring your network infrastructure remains current and secure.

Can I customize the service according to my organization's needs?

Yes, the ExtremeWorks Managed Services ResponsePLUS is designed for flexibility, allowing you to tailor the service to fit your specific requirements.