Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is an essential solution for organizations striving for efficient and reliable network management. This extended service package guarantees continuous monitoring, proactive support, and timely upgrades for your network systems, allowing your business to function without interruptions. With the backing of a dedicated managed services account manager and advanced technical support, your network needs are comprehensively addressed.

• Continuous Proactive Monitoring: Benefit from uninterrupted remote monitoring that identifies and resolves network issues before they escalate into significant disruptions, ensuring seamless operations.
• Comprehensive Incident and Problem Management: Includes efficient incident management and problem resolution processes to tackle technical issues promptly, providing peace of mind and enhancing reliability.
• Proactive Change and Configuration Management: Stay ahead of configuration changes and updates with proactive management that keeps your network optimized, secure, and efficient.
• Real-Time Access to Network Health: Gain insights into network health, performance metrics, and security issues through the Extreme Networks Managed Services Gateway, enabling informed decision-making.
• Rapid Parts Replacement: With a 4-hour advanced parts replacement service response time, minimal downtime is guaranteed, allowing your business to maintain its operational momentum.

Technical Details of the Product

• Service Duration: 1 Year
• Response Time: 4 Hour Advanced Parts Replacement
• Included Services: Remote Network Monitoring, Incident and Problem Management, Operational Software Updates, Advanced Parts Replacement
• Managed Services Account Manager: Designated support for personalized assistance
• Access to Extreme Networks Managed Services Gateway: Yes

How to Install

Installation of the ExtremeWorks Managed Services ResponsePLUS is simple and efficient:

1. Purchase the service through an authorized distributor or directly from Extreme Networks.
2. Once your purchase is confirmed, an account manager will reach out to discuss your specific network requirements.
3. Provide the necessary access information to your network systems for effective monitoring and management.
4. Set up regular review sessions with your designated account manager to ensure optimal network performance and address any concerns.
5. Enjoy seamless network management and support throughout the duration of your service agreement.

Frequently Asked Questions

What is covered under the ExtremeWorks Managed Services ResponsePLUS?

The service encompasses proactive network monitoring, incident management, configuration changes, software updates, and parts replacement.

How quickly can I expect parts to be replaced?

The service guarantees a 4-hour response time for parts replacement, ensuring minimal downtime for your network.

Is there a dedicated support team available?

Yes, you will be assigned a dedicated managed services account manager to assist you throughout the service period.

How does the Managed Services Gateway work?

The Gateway provides real-time access to network health, performance, and security issues, along with saved configurations and standardized reports.

What happens if I encounter a technical issue?

You can rely on the incident management service, which ensures prompt resolution of any technical challenges you face.