Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a comprehensive solution tailored for businesses seeking to enhance their network management. This extended service plan is specifically designed to ensure that your network remains reliable, secure, and efficient, thus allowing you to concentrate on your core business activities without the constant worry of potential network disruptions. With expert support and continuous monitoring, ResponsePLUS becomes your ultimate partner in achieving seamless business operations.

• Continuous Proactive Monitoring: Experience round-the-clock remote network monitoring that identifies and resolves potential issues before they disrupt your operations, ensuring a consistently smooth business operation.
• Incident and Problem Management: Rely on dedicated expert support for quick incident resolution and efficient problem management, which significantly reduces downtime and enhances network efficiency.
• Advanced Parts Replacement: Benefit from a rapid 4-hour advance parts replacement service, minimizing downtime and keeping your operations on track while maintaining productivity.
• Operational Software Updates: Stay ahead of the curve with access to the latest software updates and upgrades, which not only enhance your network's capabilities but also protect your infrastructure against vulnerabilities.
• Designated Account Management: Enjoy personalized service with a dedicated managed services account manager, ensuring regular reviews and discussions on network performance and strategies for a proactive management approach.

Technical Details of Product

Service Type: Managed Services ResponsePLUS
Service Duration: 1 Year
Response Time for Parts Replacement: 4 Hours
Features: Remote network monitoring, incident management, proactive change management, operational software updates, and advanced parts replacement.
Access: Extreme Networks Managed Services Gateway for real-time monitoring and reporting.

How to Install

Installing the ExtremeWorks Managed Services ResponsePLUS is a straightforward process. Follow these steps to ensure a seamless installation:

1. Contact your designated account manager to initiate the setup.
2. Assess your current network infrastructure with your account manager.
3. Configure access settings and permissions for the Extreme Networks Managed Services Gateway.
4. Integrate your network systems with the monitoring tools provided in the service package.
5. Schedule training sessions for your IT staff with our experts to ensure they are equipped to utilize the service effectively.
6. Commence the monitoring and management service as per the defined service agreements.

Frequently Asked Questions

What does the ExtremeWorks Managed Services ResponsePLUS include?
The service includes continuous network monitoring, incident and problem management, operational software updates, advanced parts replacement, and access to the Extreme Networks Managed Services Gateway.

What is the average response time for parts replacement?
The service offers a rapid 4-hour advance parts replacement service for hardware issues, significantly minimizing downtime.

How do I access the Managed Services Gateway?
Your designated account manager will provide the necessary credentials and instructions to access the Extreme Networks Managed Services Gateway for real-time monitoring and reporting.

Is there a limit on the number of incidents covered?
The service is designed to cover all incidents related to the network infrastructure as defined in your service agreement.

Can I extend the service after one year?
Yes, you can renew the ExtremeWorks Managed Services ResponsePLUS at the end of the one-year period for continued support and monitoring services.