Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is an essential solution for businesses that require robust network management and expert support. Designed to eliminate potential disruptions and enhance operational efficiency, this extended service package empowers organizations to concentrate on growth while leaving their network complexities to skilled professionals. With a wealth of features including proactive monitoring, technical support, and advanced parts replacement, the ResponsePLUS service guarantees that your network operates smoothly at all times.

• Proactive Network Monitoring: Benefit from continuous remote monitoring that identifies and resolves network incidents before they interfere with your business operations.
• Comprehensive Technical Support: Receive dedicated incident and problem management services that ensure rapid resolution of technical challenges, keeping your systems running efficiently.
• Operational Software Updates: Stay secure and efficient with timely software updates and upgrades, designed to protect your network from vulnerabilities.
• Advanced Parts Replacement: Enjoy the advantages of the 4 Hour Advance Parts Replacement service, which minimizes downtime and provides swift hardware replacements whenever necessary.
• Dedicated Account Management: Each client is assigned a managed services account manager, ensuring personalized service and regular performance review sessions.

Technical Details of the Product

The ExtremeWorks Managed Services ResponsePLUS is tailored to enhance network performance through a variety of features:

• Comprehensive coverage for all products specified in the service agreement.
• Access to the Extreme Networks Managed Services Gateway for real-time insights into network health and performance.
• Efficient inventory database management for effective tracking of network components.
• Standardized network reports that assist in performance analysis and optimization.
• Email support to promptly address customer queries and issues.

How to Install

Installing the ExtremeWorks Managed Services ResponsePLUS is a straightforward process:

1. Contact your Extreme Networks sales representative to initiate the service agreement.
2. Provide details of your existing network infrastructure for effective integration planning.
3. Access the Extreme Networks Managed Services Gateway to set up your account.
4. Review the configuration and monitoring settings with your dedicated account manager.
5. Start enjoying proactive monitoring and support services immediately after activation.

Frequently Asked Questions

• What is included in the ResponsePLUS service? The ResponsePLUS service encompasses proactive network monitoring, incident management, software updates, advanced parts replacement, and dedicated account management.
• How quickly can I expect parts replacement? With the 4 Hour Advance Parts Replacement service, expect a rapid response that minimizes downtime, ensuring your network remains functional.
• Is there a limit to the number of incidents that can be managed? No, our service does not impose a limit on the number of incidents covered. Our team is committed to addressing all your technical issues as they arise.
• How often will I meet with my account manager? You will have regularly scheduled review sessions with your designated account manager to evaluate network performance and address any concerns.
• Can I customize my service package? Yes, we offer customizable service packages tailored to your specific business needs. Discuss your requirements with our sales team for a personalized solution.