Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is your ultimate solution for optimizing network performance, reliability, and security. Designed to alleviate the burdens of network management, this extended service ensures that your organization can focus on its core business activities. With proactive monitoring and expert technical support, businesses benefit from seamless network operations. Discover how the ResponsePLUS service can enhance your network infrastructure effectively.

• Continuous Proactive Monitoring: Enjoy 24/7 network oversight with the ExtremeWorks Managed Services ResponsePLUS. This feature enables early detection of issues, allowing for swift responses to potential disruptions that could impact your business operations.
• Incident and Problem Management: Our dedicated team specializes in efficient incident management. We prioritize rapid issue resolution to minimize downtime and enhance overall productivity, ensuring your network remains operational.
• Proactive Change and Configuration Management: The service includes proactive management of network changes and configurations. This guarantees that your network is consistently optimized for both performance and security, allowing for a smooth operational flow.
• Advanced Parts Replacement: Experience reassurance with our 4-Hour Advance Parts Replacement service. This feature swiftly restores your network equipment to functionality, preventing any operational delays and ensuring your business runs uninterrupted.
• Dedicated Account Management: Each client receives personalized support from a dedicated managed services account manager. This includes scheduled review sessions to ensure that your network aligns seamlessly with your business objectives.

Technical Details of the Product

• Service Duration: 1 Year
• Service Type: Managed Services ResponsePLUS - AHR
• Service Features: Proactive monitoring, incident management, configuration management, advanced parts replacement
• Response Time: 4-Hour Advance Parts Replacement
• Access: Extreme Networks Managed Services Gateway for real-time monitoring and standardized reports

How to Install

Installing the ExtremeWorks Managed Services ResponsePLUS is a straightforward process:

1. Purchase the service through an authorized Extreme Networks partner or vendor.
2. Receive confirmation of your service activation and details about your assigned account manager.
3. Provide necessary information about your network infrastructure to facilitate effective monitoring and management.
4. Your designated account manager will schedule an initial setup consultation tailored to your specific needs.
5. Once setup is complete, enjoy continuous monitoring, support, and management for the duration of your service.

Frequently Asked Questions

• What is included in the ExtremeWorks Managed Services ResponsePLUS? The service comprises proactive network monitoring, incident and problem management, configuration management, operational software updates, and advanced parts replacement.
• How quickly can I expect parts replacement? Our 4-Hour Advance Parts Replacement service ensures that any necessary components are replaced within four hours of notification.
• Will I have a dedicated support contact? Yes, each customer is assigned a dedicated managed services account manager for personalized support.
• How does the service improve network reliability? By proactively monitoring your network, we can identify and resolve potential issues before they disrupt your business operations.
• Is there a minimum commitment period for this service? The service is offered on a one-year basis, providing you with maximum dependability throughout the duration.