Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a premier solution designed to elevate your network infrastructure to new heights. This extended service plan is specifically crafted to provide essential support and proactive management, ensuring that your network remains in optimal condition and operates seamlessly. With a dedicated focus on reliability, efficiency, and security, the ResponsePLUS service is the ideal choice for organizations that strive to minimize disruptions and maximize operational uptime.

• Continuous Proactive Monitoring: Experience the benefits of ongoing remote network monitoring that proactively identifies and addresses potential issues before they escalate into critical problems, thereby ensuring seamless operations.
• Incident and Problem Management: Rest easy with our robust incident management protocols, designed to quickly address and resolve network issues, guaranteeing your systems remain operational and efficient.
• Proactive Change and Configuration Management: Maintain optimal network performance with the proactive management of any necessary changes or configurations to your systems, significantly reducing the risk of downtime.
• Advanced Parts Replacement: Take advantage of our rapid 4-hour advanced parts replacement service, which minimizes disruption and ensures that your network remains fully functional at all times.
• Personalized Account Management: Each customer is paired with a dedicated managed services account manager who conducts regular review sessions to ensure alignment with your business goals and network performance needs.

Technical Details of Product

• Service Duration: 1 Year
• Service Type: Managed Services ResponsePLUS
• Support Type: Email and remote technical support
• Parts Replacement Response Time: 4 Hours
• Access to Managed Services Gateway: Yes, for real-time network health monitoring

How to Install

Installing the ExtremeWorks Managed Services ResponsePLUS is a straightforward process:

1. Purchase the ExtremeWorks Managed Services ResponsePLUS plan through an authorized Extreme Networks partner.
2. Once your purchase is confirmed, you will receive onboarding instructions and access to the Managed Services Gateway.
3. Collaborate with your designated managed services account manager to integrate the service into your existing network environment.
4. Establish periodic review sessions with your account manager to ensure that the service adapts to your evolving needs.
5. Utilize the network health monitoring tools available through the Managed Services Gateway for ongoing oversight and management.

Frequently Asked Questions

• What is included in the ExtremeWorks Managed Services ResponsePLUS package? The package includes proactive remote monitoring, incident management, configuration management, technical support, software updates, and advanced parts replacement services.
• How quickly can I receive parts replacement? The service offers a 4-hour advanced parts replacement response time, ensuring that you receive the needed parts promptly to minimize network downtime.
• Is there a dedicated support team available for this service? Yes, you will be assigned a dedicated managed services account manager who will work with you to ensure your network needs are met effectively.
• What kind of support can I expect? Expect email support along with proactive monitoring and management of your network, ensuring any issues are addressed quickly.
• Can I access real-time network health information? Absolutely! The Extreme Networks Managed Services Gateway provides real-time access to network health, performance, and security issues along with standardized network reports.