Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is your all-in-one solution for maintaining exceptional network performance and reliability. This comprehensive extended service plan is specially designed for businesses that depend on solid network infrastructure, providing continuous proactive monitoring and support. With ResponsePLUS, you'll gain access to unrivaled technical support, timely operational software updates, and swift advanced parts replacement, all customized to meet your unique business needs. Whether managing a small office network or overseeing an extensive enterprise setup, ResponsePLUS enhances your IT operations and protects your investment.

• Proactive Network Monitoring: Experience continuous remote monitoring that detects potential issues early, preventing critical disruptions in your network.
• Incident and Problem Management: With dedicated support, your organization can quickly address and resolve incidents, minimizing downtime and preserving productivity.
• Advanced Parts Replacement: Benefit from next business day parts replacement service, ensuring that your operations resume swiftly with minimal delays.
• Access to Managed Services Gateway: Gain real-time insights into your network's health, performance, and security via the Extreme Networks Managed Services Gateway, which includes an inventory database and standardized network reports.
• Dedicated Account Management: Each subscriber receives a dedicated managed services account manager who conducts regular review sessions, tailoring service delivery to your network's specific requirements.

Technical Details of Product

• Service Type: Managed Services ResponsePLUS
• Coverage Duration: 1 Year
• Response Time: Next Business Day Advanced Parts Replacement
• Support Features: Proactive change and configuration management, operational software updates, incident management
• Remote Monitoring: Continuous network health monitoring and problem identification
• Access: Real-time access to technical support through the Extreme Networks Managed Services Gateway.

How to Install

1. Purchase the ExtremeWorks Managed Services ResponsePLUS through an authorized retailer or directly from Extreme Networks.
2. After purchase, you will receive confirmation along with your unique service ID.
3. Contact Extreme Networks support to set up your Managed Services Gateway access.
4. Install any required software components as directed by the setup guide provided.
5. Schedule your initial review session with your designated account manager to discuss your network setup and specific needs.

Frequently Asked Questions

• Q1: What does the ResponsePLUS service cover?
  A1: The ResponsePLUS service includes proactive remote network monitoring, incident management, software updates, and advanced parts replacement for covered products.
• Q2: How quickly can I expect parts replacement?
  A2: The service features next business day advanced parts replacement to ensure minimal downtime for your network operations.
• Q3: Is there a dedicated support team available?
  A3: Yes, each customer is assigned a managed services account manager who supports you throughout your service duration.
• Q4: Can I access network performance data in real-time?
  A4: Certainly! With the Extreme Networks Managed Services Gateway, you can access real-time critical data about your network’s health and performance.
• Q5: What should I do if I have an issue with my service?
  A5: You can reach out directly to your account manager or contact Extreme Networks support for immediate assistance.