Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

Optimize your network's performance with the Extreme Networks ExtremeWorks Managed Services ResponsePLUS, an extended service plan designed to ensure your business remains connected and efficient. This one-year service offers a thorough suite of proactive network management features tailored to enhance operational efficiency, minimize downtime, and deliver peace of mind.

• 24/7 Proactive Monitoring: Benefit from continuous remote network monitoring that allows for instant identification and management of incidents before they escalate, ensuring uninterrupted network performance.
• Dedicated Account Management: Receive personalized support from a designated managed services account manager who oversees your network services and conducts scheduled review sessions to discuss performance and potential improvements.
• Operational Software Updates: Stay ahead of the curve with proactive change and configuration management, ensuring your network infrastructure consistently operates with the latest software updates and upgrades.
• Rapid Parts Replacement: Experience minimal disruption with a guaranteed 4-hour advance parts replacement service, addressing any hardware issues promptly and efficiently.
• Access to the Managed Services Gateway: Gain real-time insights into your network’s health, performance, and security, with easy access to saved configurations, an inventory database, and standardized network reports.

Technical Details of the Product

• Service Duration: 1 Year
• Service Type: Managed Services ResponsePLUS - AHR
• Support Channels: Email support service
• Response Time: 4 Hour - Advance Parts Replacement
• Included Features: Remote monitoring, incident management, software updates, and advanced parts replacement.

How to Install

To install and activate your ExtremeWorks Managed Services ResponsePLUS, follow these steps:

1. Purchase the service plan and receive your activation details.
2. Contact your assigned managed services account manager to discuss setup scheduling.
3. Provide necessary access credentials for your network infrastructure.
4. Allow the Extreme Networks team to conduct an initial assessment and configure remote monitoring tools.
5. Receive training on using the Managed Services Gateway to monitor network health and performance.

Frequently Asked Questions

• What does the ExtremeWorks Managed Services ResponsePLUS cover? It covers proactive network monitoring, incident and problem management, software updates, and advanced parts replacement for covered products.
• How do I access the Managed Services Gateway? Access details will be provided after activation, allowing you to monitor network health and performance in real-time.
• What is the response time for parts replacement? The service guarantees a 4-hour response time for parts replacement to minimize downtime.
• Is email support available? Yes, the service includes an email support service for prompt and reliable assistance.
• Can I upgrade my service during the subscription? Yes, you can discuss upgrades with your managed services account manager during scheduled review sessions.