Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is the ultimate solution for businesses seeking reliable, efficient, and responsive network support. This extended service plan is not just a product; it's a commitment to ensuring your network infrastructure operates at peak efficiency. With an emphasis on speed, accessibility, and comprehensive service, this offering is designed to alleviate technical challenges seamlessly, allowing you to concentrate on your core business activities without interruptions.

• 24/7 Availability: Experience peace of mind with around-the-clock support. The ExtremeWorks ResponsePLUS ensures that no matter when a network issue arises, our dedicated technical team is always on standby to assist you.
• Fast Response Times: With a guaranteed 4-hour response time for service requests, you can trust that your network concerns will be addressed swiftly. This quick turnaround minimizes potential disruptions and keeps your business operating smoothly.
• Service Depot Convenience: Our service depot provides a reliable and cost-effective solution for all your hardware needs. This feature ensures rapid access to replacement parts, minimizing downtime and maximizing productivity.
• Parts Replacement Service: In the event of hardware malfunctions, our parts replacement service guarantees speedy resolutions. You will receive replacement components quickly to ensure your operations continue without significant interruptions.
• Comprehensive Service Options: Benefit from both electronic and physical service options that enhance the reliability of your support. Whether you require remote assistance or on-site help, we have you covered to ensure maximum productivity at all times.

Technical Details of Product

• Service Type: Managed Services ResponsePLUS
• Service Duration: 1 Year
• Response Time: 4 Hours
• Availability: 24 x 7
• Service Features: Parts Exchange, Electronic and Physical Support

How to Install

Activating your Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a straightforward process. Follow these steps:

1. Purchase the service through an authorized Extreme Networks distributor or directly from Extreme Networks.
2. Upon purchase, you will receive a confirmation email containing your service agreement and activation instructions.
3. Follow the provided instructions to set up your account and activate your service.
4. If you encounter any challenges during activation, do not hesitate to contact our 24/7 support team for guidance.

Frequently Asked Questions

• What does the 24 x 7 x 4 Hour support include? The support includes around-the-clock access to technical support specialists who can assist you with any network issues and ensure a response within four hours.
• How does the parts replacement service work? The parts replacement service allows you to receive replacement hardware quickly, minimizing downtime and keeping your network operational.
• What is the difference between electronic and physical services? Electronic services often involve remote support and troubleshooting, while physical services include on-site assistance and hardware replacement as needed.
• Can I renew the service after one year? Yes, you can renew the service before it expires to ensure continued support and coverage.
• Is there a limit to the number of support requests I can make? No, there is no limit to the number of support requests; our goal is to ensure you receive the help you need whenever you need it.