Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

The Extreme Networks ExtremeWorks Managed Services ResponsePLUS is the premier choice for businesses seeking unparalleled network management and support. Designed specifically for organizations that heavily depend on reliable network infrastructure, this extended service plan provides comprehensive, proactive solutions to ensure your systems operate at peak performance. With Extreme Networks, you can concentrate on your core business activities while we expertly manage the complexities of your network needs.

• Continuous Remote Monitoring: Experience peace of mind with our proactive remote network monitoring. We identify potential issues before they escalate into major disruptions, ensuring the uninterrupted operation of your business.
• Incident and Problem Management: Our dedicated team manages incidents and problems with efficiency, offering timely solutions that minimize downtime and maintain productivity.
• Proactive Change Management: Utilize our proactive change and configuration management services to keep your network running at optimal efficiency while enhancing its security.
• Access to Real-Time Data: Gain valuable insights into network health and performance through the Extreme Networks Managed Services Gateway. This access allows for informed decision-making based on real-time data.
• Dedicated Account Management: Enjoy personalized service with a designated managed services account manager who conducts regular review sessions to optimize your network's performance.

Technical Details of the Product

• Service Duration: 1 Year
• Response Time: 4 Hour Advance Parts Replacement
• Support: Email support service available for efficient communication
• Operational Software Updates: Regular updates and upgrades to keep your systems current
• Inventory Database: Access to a comprehensive inventory database to manage your network assets

How to Install

Installing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a seamless process. Follow these simple steps to ensure a successful setup:

1. Contact your designated managed services account manager to initiate the service.
2. Provide access to your current network infrastructure for a thorough assessment.
3. Our technical team will conduct a complete evaluation and discuss any necessary configurations with you.
4. Once the onboarding process is complete, you will receive access to the Managed Services Gateway for real-time monitoring.
5. Regular review sessions will be scheduled to ensure optimal network performance and address any concerns that arise.

Frequently Asked Questions

• What is included in the ExtremeWorks Managed Services ResponsePLUS? The service includes proactive network monitoring, incident management, configuration management, operational software updates, and advanced parts replacement.
• How quickly can I expect a response for parts replacement? You can expect a 4-hour advance parts replacement service response time, ensuring minimal disruption to your operations.
• Will I have a dedicated support representative? Yes, a dedicated managed services account manager will be assigned to you for personalized support and regular check-ins.
• What kind of reporting can I expect? Standardized network reports will be provided to help you understand network performance, health, and security issues throughout the service period.
• What happens next? At the end of the one-year service period, you will have the option to renew your service for continued support and maintenance.