Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service

Introducing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service, a comprehensive solution tailored to ensure seamless network management for your business. Designed for modern enterprises, this service guarantees uninterrupted operations through 24/7 proactive monitoring, incident management, and expert technical support. Choose Extreme Networks for unrivaled peace of mind and reliable network performance.

• Proactive Network Monitoring: Continuous remote network monitoring identifies potential issues before they escalate, helping your organization maintain optimal performance at all times.
• Incident and Problem Management: Benefit from robust incident and problem management designed to swiftly address network challenges, minimizing downtime and allowing your team to focus on core business activities.
• Operational Software Updates: Stay ahead of the curve with regular software updates and upgrades, ensuring your network infrastructure is equipped with the latest technology and security features.
• Advanced Parts Replacement: Enjoy Next Business Day Advance Parts Replacement to quickly resolve hardware issues, maximizing productivity and minimizing disruption to your operations.
• Dedicated Account Management: Personalized attention from a designated managed services account manager, including scheduled review sessions to discuss your network's health and performance.

Technical Details of the Product

• Service Type: ExtremeWorks Managed Services ResponsePLUS - AHR
• Service Duration: 1 Year
• Response Time: Next Business Day for Advanced Parts Replacement
• Support Type: Email support service
• Access: Extreme Networks Managed Services Gateway for real-time monitoring

How to Install

Installing the Extreme Networks ExtremeWorks Managed Services ResponsePLUS is a straightforward process:

1. Purchase the service through an authorized Extreme Networks dealer or online.
2. Upon purchase, you will receive a confirmation along with your service agreement details.
3. Contact your designated managed services account manager to schedule an initial setup meeting.
4. Your account manager will guide you through the setup process, ensuring all configurations are tailored to your specific network needs.
5. Utilize the Extreme Networks Managed Services Gateway to gain real-time access to your network's health and performance data.

Frequently Asked Questions

• What is included in the ExtremeWorks Managed Services ResponsePLUS?

  It includes continuous network monitoring, incident management, proactive change management, software updates, advanced parts replacement, and dedicated account management.

• How quickly can I expect parts replacement?

  The service offers Next Business Day Advance Parts Replacement, ensuring minimal disruption to your operations.

• Can I access my network data remotely?

  Yes, the Extreme Networks Managed Services Gateway provides real-time access to network health, performance, and security issues from anywhere.

• Is there any dedicated support available?

  Absolutely! Each customer is assigned a dedicated managed services account manager for personalized support and guidance.

• How do I renew my service after one year?

  You can reach out to your account manager or authorized dealer to discuss renewal options as your service duration approaches its end.