Description
Experience enterprise-grade protection and rapid issue resolution with Extreme Networks ExtremeWorks Managed Services ResponsePLUS – Extended Service for 1 year. This comprehensive support solution is designed for organizations that cannot afford downtime, delivering around-the-clock access to expert engineers, on-site coverage, and fast hardware response. With 24 x 7 troubleshooting, Next Business Day on-site visits, and advance parts replacement, ResponsePLUS helps you keep critical networks operating smoothly, even in the most demanding environments. Whether you’re deploying complex data-center fabrics, campus networks, or multi-site WANs, this service provides dependable, predictable support that aligns with your business priorities and budget.
- Around-the-clock expert support: 24 x 7 access to highly skilled Extreme Networks engineers who diagnose and resolve issues quickly, minimizing downtime and business disruption.
- Next Business Day on-site response: Rapid on-site arrival and hands-on remediation when remote resolution isn’t enough, ensuring critical devices stay online where you need them most.
- Exchange and parts coverage: Comprehensive hardware support that includes exchange services and parts replacement, so you can restore service fast without extended outages.
- Electronic and physical service model: A flexible service subtype that covers both electronic and physical aspects of your network provisioning, deployment, and maintenance for convenience and ease of operation.
- Extended 1-year duration: A full year of dependable coverage, helping you stabilize operating costs and reduce unexpected capital expenditures while preserving performance integrity.
Technical Details of ExtremeWorks Managed Services ResponsePLUS
- SKU: H34031
- Service duration: 1 Year
- Coverage window: 24x7 support with Next Business Day on-site response
- Service sub-type: Electronic and Physical
- Inclusions: On-site engineering, Exchange service, Parts replacement, and electronic/physical service delivery
- Scope: Manufacturer-level monitoring and assistance for Extreme Networks devices and related infrastructure
- Delivery model: Enterprise-grade support designed to minimize downtime, accelerate issue resolution, and maintain network performance
How to Install ExtremeWorks ResponsePLUS
- Confirm eligibility and prepare documentation: Verify your device coverage and have the SKU (H34031) and account details ready. Gather device serial numbers, location information, and a primary contact for support escalation.
- Activate the service with Extreme Networks: Engage the ExtremeWorks team or your approved partner to initiate ResponsePLUS enrollment, specifying the Extended Service duration (1 year) and the desired service level (24x7 with Next Business Day on-site).
- Define on-site logistics and preferences: Identify primary and secondary site locations, preferred days for on-site visits, and any special access requirements to streamline field technician arrivals.
- Coordinate hardware and parts strategy: Confirm whether on-site exchanges and parts replacement will be performed by Extreme Networks or authorized partners, and ensure the appropriate part classifications and stock are in place.
- Establish service start date and escalation paths: Set the official start date, confirm contact channels, and document escalation procedures to ensure rapid action when critical incidents occur.
Frequently asked questions
-
What is ResponsePLUS Extended Service?
ResponsePLUS is Extreme Networks’ managed services offering that provides proactive support, 24 x 7 access to expert engineers, and rapid hardware remediation. The Extended Service plan covers a full year, with Next Business Day on-site response and exchange/parts provisions to minimize downtime and maintain network reliability.
-
What does 24x7x Next Business Day mean?
24x7 denotes around-the-clock availability of technical assistance, including weekends and holidays. Next Business Day refers to prioritized on-site visits scheduled to occur the next business day after a service request is opened, ensuring rapid hands-on remediation for critical issues.
-
What is included in On-site, Exchange, and Parts coverage?
The service includes on-site engineering support, hardware exchange services for failed components, and replacement parts as needed. This combination helps restore service quickly and minimize operational impact, especially for mission-critical environments.
-
How do I activate or renew this service?
Activation typically involves confirming eligibility, providing device details and locations, and coordinating with Extreme Networks or an authorized partner. Renewal is completed prior to the end of the 1-year term to maintain continuous coverage. Your account team will guide you through the exact steps based on your deployment.
-
Who benefits most from ResponsePLUS?
Organizations relying on continuous network availability—data centers, multi-site campuses, service providers, and enterprises with complex Extreme Networks deployments—benefit from rapid issue resolution, predictable budgeting, and reduced downtime associated with hardware failures and configuration challenges.
Customer reviews
Showing - Of Reviews
