Description
Experience unmatched reliability and efficiency with the Extreme Networks ExtremeWorks Managed Services ResponsePLUS. This extended service, tailored for one year, guarantees comprehensive support to keep your network systems operating at their peak performance. With a variety of unique features, including 24/7 on-site availability, rapid parts replacement, and prompt service response, your operations will run seamlessly without interruptions.
- 24 x 7 x Next Business Day Support: Enjoy round-the-clock assistance with a next business day service guarantee, ensuring that your network remains operational and efficient at all times.
- On-Site Expertise: Benefit from on-site support provided by certified professionals, offering quick solutions to any issues that may arise, significantly minimizing downtime and enhancing productivity.
- Parts Replacement Service: The included parts replacement service focuses on swiftly resolving problems, ensuring that you don’t face long wait times for equipment repairs. This guarantees your network is back up and running in no time.
- Enhanced Usability: With both electronic and physical service options, this managed service enhances usability and increases operational efficiency across your network systems, making it easier for you to focus on your core business activities.
- Dependable Service Characteristics: Designed to maximize productivity and ensure reliability, this service allows your business to maintain high performance levels without interruptions, providing peace of mind in your operations.
Technical Details of the Product
- Service Type: ExtremeWorks Managed Services ResponsePLUS
- Service Duration: 1 Year
- Service Availability: 24 x 7
- Response Time: Next Business Day
- Service Features: On-site support, parts replacement, electronic and physical service support
How to Install
Installing Extreme Networks ExtremeWorks Managed Services ResponsePLUS is straightforward. Follow these simple steps:
- Ensure that you have your service agreement details ready for reference.
- Contact your Extreme Networks representative to initiate the service setup.
- Schedule an on-site visit from a certified technician to assess your current network infrastructure.
- Follow the guidance provided by the technician to ensure full integration of the managed services into your existing systems.
- Once installed, confirm that the service is active and functioning as expected.
Frequently Asked Questions
- What is included in the ExtremeWorks Managed Services ResponsePLUS? The service includes 24/7 support, next business day parts replacement, on-site technical assistance, and both electronic and physical service options.
- How quickly can I expect service after reporting an issue? With the next business day response time, you can expect parts replacement and on-site support within one business day after an issue is reported.
- Can I extend my service beyond the initial one year? Yes, you can renew or extend your managed services contract with Extreme Networks before the end of the current service term.
- Is on-site support available worldwide? On-site support is generally available in the regions supported by Extreme Networks; however, it is recommended to confirm availability in your specific area.
- How do I report an issue or request support? You can report an issue or request support by contacting Extreme Networks' customer service through their dedicated hotline or online support portal.
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